getolo GmbH
InsurTech
AI&AutomationEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“AI & Automation Engineer at getolo GmbH. Skills: Automation delivery, AI solutions, Workflow optimization. Design automations. Build automations”
What You'll Achieve.
Increase efficiency; Reduce operational cost; Improve customer experience; Reduce manual effort; Reduce response times; Increase automation rate; Increase self-service; Remove manual work; Enable end-to-end automation; Surface opportunities; Analyse performance; Provide transparent reporting; Ensure solutions meet requirements
Industry & Context.
Take problem from idea to solution
What They're Looking For.
Must Have
3+ years automation experience, 3+ years business systems experience, 3+ years integration experience, 3+ years comparable technical role, Independently building production automations, Shipping production automations end to end, Fluent in English, Fluent in German
Nice to Have
AI experience welcome, Hands-on AI experience, Basic SQL knowledge, Experience with Zendesk, Experience with Atlassian suite, Experience with Jira, Experience with Confluence
What You'll Do.
Implement AI use cases
Translate roadmap into solutions
Own automation reliability
Handle automation errors
Iterate on automations
Build Zendesk automations
Optimize Zendesk automations
Implement AI response drafting
Increase automation rate
Increase self-service
Identify operational improvements
Deliver operational improvements
Build supporting automations
Automate internal workflows
Build automated interfaces
Maintain automated interfaces
Document automated processes
Standardise automated processes
Measure automation impact
Surface opportunities
Provide transparent reporting
Build solutions with reliability
Build solutions with data protection
Build solutions with auditability
Apply human-in-the-loop controls
Ensure GDPR compliance
Ensure risk carrier compliance
Ensure internal requirements compliance
Manage work within Atlassian suite
Advocate for automation
How You'll Work.
Team & Collaboration
Partner with P&E; Collaborate across departments; Work hands-on across teams; Collaborate with Sales; Collaborate with Finance; Collaborate with Customer Support; Collaborate with Claims
Communication Scope
Translate between teams
Process & Methodology
Atlassian suite
Full Job Description
Help us build the insurance experience of the future. As AI & Automation Engineer, you will be the hands-on builder behind Operations’ automation and AI capabilities. Reporting to the Head of Strategic Operations, you design, build, and maintain automations and AI-driven solutions that increase efficiency, reduce operational cost, and improve the customer experience across our core operational domains. You translate the Operations automation and AI roadmap into shipped, reliable solutions - working hands-on with tools such as Zendesk, n8n, and self-hosted and cloud-based AI models. You partner closely with Product & Engineering (P&E), who own our claims engine and the heavy lifting of claims automation, and you collaborate across Customer Support, Claims, Finance, Sales, and other departments to identify and deliver high-impact automation opportunities. This is an opportunity to specialise in applied AI and automation within insurance operations. You will not only run existing automations but help shape and grow this capability over time. You do not need to be an AI expert today: if you have a strong drive to go deep in AI and automation and want the runway to grow into it, this role gives you exactly that. This is an individual contributor role with the potential to build and lead a small team over time. ### Key Responsibilities ### Automation & AI Delivery (Hands-On) * Design, build, test, and maintain automations and AI-powered workflows end to end using n8n and integrations across our operational tool stack * Implement practical AI use cases (e.g. classification, summarisation, drafting, routing) using self-hosted and cloud-based AI models * Translate the Operations automation & AI roadmap into shipped solutions - Operations owns operational workflow automation end to end, while claims-engine automation sits with P&E * Own the reliability of your automations end to end, including monitoring, error handling, and continuous iteration ### Zendesk Ownership & Custom
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