AIAnalyst

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? We are seeking a highly organized AI Analyst to join our IT organization under the Internal AI Transformation pillar. In this role, you will be responsible for establishing governance frameworks, driving adoption, and ensuring effective and responsible use of everyday AI tools across the organization. You will play a key role in shaping how AI is utilized internally - creating standards, managing processes, and enabling employees to maximize the value of approved AI solutions while maintaining control, compliance, and efficiency. How will you make an impact? You will drive enterprise-wide AI governance by building structured processes, improving visibility, and ensuring consistent and scalable AI adoption across all business units. AI Governance & Standards Define and maintain standards, guidelines, and templates for AI tool usage across the organization Establish governance frameworks to ensure consistent, compliant, and effective use of AI tools Promote best practices and “AI First” mindset across internal teams AI Tools Management, support & Allocation Own the end-to-end process for provisioning and managing access to approved AI tools Act as a focal point for user support related to AI tools, ensuring timely resolution of issues and requests Establish structured workflows for onboarding, support, usage tracking, and lifecycle management Manage requests, incidents, and service processes Partner with IT, security, and compliance teams to ensure adherence to organizational policies Adoption, Metrics & Cost Control Drive adoption of AI tools across the organization and monitor usage trends Define and track KPIs, metrics, and success indicators for A