LEAP Legal Software
LegalTech
AIAdoptionSpecialist
“AI Adoption Specialist at LEAP Legal Software. Skills: AI adoption, Customer success, Client relationship management. Act as key point of contact. Guide clients from onboarding to success”
What You'll Achieve.
Ensure measurable value realization; Ensure clients see value
Industry & Context.
Solutions-oriented mindset
In-person client visits
What They're Looking For.
Must Have
3+ years client-facing B2B SaaS, Drive product adoption, Deliver engaging training, Manage multiple clients, Communicate with senior stakeholders, Communicate with day-to-day users, Build relationships, Earn trust, Solutions-oriented mindset, Navigate complex products, Translate technical concepts, Channel insights to internal teams, Manage priorities in fast-paced SaaS, Collaborative approach, Improve client experience
Nice to Have
Understanding of law firms' culture, Understanding of law firms' expectations
What You'll Do.
Act as key point of contact
Guide clients from onboarding to success
Lead training sessions
Conduct hands-on enablement
Integrate AI capabilities into workflows
Drive adoption by identifying opportunities
Introduce new features
Support firms in value realization
Build strong client relationships
Understand client needs
Understand client workflows
Understand client challenges
Gather client feedback
Translate client feedback into insights
Inform product enhancements
Inform product innovation
Monitor engagement trends
Identify opportunities
Ensure clients remain successful
Support growth initiatives
Uncover opportunities to expand usage
Collaborate cross-functionally
Refine training materials
Refine onboarding processes
Refine adoption strategies
How You'll Work.
Team & Collaboration
Work with legal professionals; Collaborate across teams; Share client insights; Influence product development; Enhance customer experience; Work with Product; Work with Development; Work with internal teams
Communication Scope
Presentation skills; Engaging stakeholders; Engaging users
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