Amazon Dev Center India
E-Commerce
AHSSpecialist[SPANISH]
“AHS Specialist [SPANISH] at Amazon Dev Center India. Skills: Customer support, Seller coaching. Provide prompt service. Provide efficient service”
What You'll Achieve.
Maintain quality metrics; Maintain productivity metrics; Maintain first contact resolution; Maintain attendance metrics
Industry & Context.
Problem solving; Logical reasoning; Data interpretation
Work various shifts, Work weekend day, Work full weekends, Work bank holidays, Work peak period
What They're Looking For.
Must Have
Business proficient fluency Spanish, Business proficient fluency English, Graduation or equivalent, 12 months customer service, Grammatically correct response, Data security standards
Nice to Have
Interpersonal skills, Proactive documentation, Problem solving skills, Self-disciplined, Diligent, Proactive, Detail oriented, Time management skills, Organizational skills, Work in fast dynamic environments, Teammate, Learn and share knowledge, Work overtime hours
What You'll Do.
Provide prompt service
Provide efficient service
Escalate Sellers’ issues
Liaise with other departments
Resolve Seller’s issues
Resolve Seller’s questions
Maintain positive demeanor
Maintain professional demeanor
Maintain performance metrics
Engage in communication
Interact with Sellers
How You'll Work.
Team & Collaboration
Work with management; Work with analysts; Work with associates; Team environment
Communication Scope
Verbal communication; Written communication
Applying for this AHS Specialist [SPANISH] role?
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