Amazon Dev Center India
Editorial, Writing, Content Management, Investigation, selling partner services
AHSSpecialist[SPANISH]
“AHS Specialist [SPANISH] at Amazon Dev Center India. Skills: Customer success, Account management, Seller support. Provide prompt service to Amazon Sellers. Escalate Sellers’ issues”
What You'll Achieve.
Maintain acceptable performance metrics; Achieve win-win solutions
Industry & Context.
Logical reasoning; Data interpretation; Problem solving; Analyze problems logically
Work various shifts, Work one weekend day, Work full weekends, Work alternative start-end times, Work during bank holidays, Work during peak period
What They're Looking For.
Must Have
Business proficient fluency in Spanish & English, Graduation or equivalent, 12 months customer service experience, Ability to compose grammatically correct response, Ability to maintain confidentiality and data security
Nice to Have
Interpersonal skills, Clear, crisp, proactive documentation, Problem solving skills, Self-disciplined, diligent, proactive, Proven ability to work in fast dynamic environments, Teammate capable of learning and sharing knowledge, Demonstrate flexibility to work overtime hours, MS Office Applications: Excel, Internet Explorer/Mozilla Firefox proficiency
What You'll Do.
Provide prompt service to Amazon Sellers
Escalate Sellers’ issues
Liaise with other departments
Resolve Seller’s issues and questions
Maintain positive and professional demeanor
Effectively manage sensitive issues
Demonstrate excellent time-management skills
Contribute to positive team environment
Aid team members with difficult contacts
Maintain acceptable performance metrics
Seek solutions through logical reasoning
Liaise through appropriate channels
Provide improvement suggestions
Engage in written communication with Sellers
Engage in verbal communication with Sellers
Communicate with Department management
Communicate with Risk analysts
Communicate with company associates
Interact with third-party Sellers by phone
Interact with third-party Sellers by email
Coach Sellers with account health topics
Assist Sellers with account health topics
Handle inbound phone contacts
Handle outbound phone contacts
How You'll Work.
Team & Collaboration
Department management; Risk analysts; Company associates; Team members
Communication Scope
Written communication; Verbal communication
Applying for this AHS Specialist [SPANISH] role?
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