Amazon Dev Center India
Operations, IT, Support Engineering, Investigation, customer trust and partner support
AHSOperationsManager-Arabic&English
Neural analysis suggests this role is
optimal for Manager candidates.
“AHS Operations Manager - Arabic & English at Amazon Dev Center India. Skills: Performance management, Process improvement. Manage performance of 15-20 AHS Specialists. Drive continuous improvement culture”
What You'll Achieve.
Achieve individual performance goals; Achieve team performance goals; Achieve perfect Seller Interaction; Achieve service levels goals
Industry & Context.
Root cause analysis; Eliminate barriers
24/7/365 availability, Willingness to work weekends, Willingness to work outside standard workday, Open to working non-standard hours, Potential Tuesday-Saturday schedules, Potential Sunday-Thursday schedules, Rotating weekend coverage
What They're Looking For.
Must Have
1+ years of team management experience, Knowledge of Microsoft Office products, Speak, write, and read fluently in Arabic, C1 certified in Arabic with min. 3+ years of Exp.
Nice to Have
Graduate Degree is preferred
What You'll Do.
Manage performance of 15-20 AHS Specialists
Drive continuous improvement culture
Eliminate barriers to accuracy
Eliminate barriers to productivity
Eliminate barriers to quality
Carry out supervisory responsibilities
Plan employee assignments
Assign employee tasks
Review employee performance
Resolve employee conflicts
Act as resource to new managers
Expedite manager learning curve
Devise action plan to develop associates
Groom associates into future Managers
Lead Site Level initiatives
Own functional responsibilities
Interface with other sites
Partner with AHS Program Management
Execute daily staffing plans
Identify volume changes
Report volume changes
Identify capacity changes
Report capacity changes
Make just-in-time adjustments
Meet staffing requirements
Achieve service levels goals
Provide effective coaching
Provide guidance to Specialists
Provide mentorship to Specialists
Drive individual performance goals
Drive team performance goals
Provide timely service to Sellers
Provide efficient service to Sellers
Optimize team productivity
Achieve perfect Seller Interaction
Adhere to AHS program processes
Participate with site experiments
Participate with site pilots
Calibrate with worldwide business partners
Manage global quality audit process
Manage employee engagement
Achieve excellence in Specialist experience
Achieve excellence in Seller experience
Protect buyer experience
Protect Amazon from bad debt
How You'll Work.
Team & Collaboration
Interface with other sites; Partner with Program Management
Full Job Description
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Ops Manager within the Account Health Support team acts as the primary interface between Amazon and our business partners. We obsess over providing world class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers. The AHS Ops Manager I is the front-line Manager of the Specialist and is responsible for providing effective coaching, guidance, and mentorship to drive and achieve individual and team performance goals. The AHS Ops Manager is responsible for providing timely and efficient service to our Sellers by optimizing the productivity of team that results in a perfect Seller Interaction, while adhering to AHS program processes. They will participate with site experiments/pilots and calibrate with worldwide business partners as appropriate. As a front-line manager of 15-20 specialists, the AHS Ops Manager-I will provide coaching, guidance, and mentorship to drive the achievement of individual and team performance goals. The AHS Ops Manager is responsible for providing timely and efficient service to our Sellers by optimizing the productivity of team that results in perfect Seller interaction, while adhering to AHS program processes that protect the buyer experience and Amazon from bad debt. Other responsibilities include interviewing, training, performance management, managing the global quality audit process, and employee engagement. The successful candidate will have a commitment to achieving excellence in the Specialists and Seller experience, and therefore a strong
Applying for this AHS Operations Manager - Arabic & English role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Amazon Dev Center India?
Real rants from real employees. Read before you apply.