Salesforce
Technology
AgentforceReadinessArchitect
“Agentforce Readiness Architect at Salesforce. Skills: Agentforce, Data Cloud, Customer success. Understand Agentforce and Data Cloud products. Maintain deep product knowledge”
What You'll Achieve.
Improve product adoption score; Improve customer health
Industry & Context.
Translate customer use cases
What They're Looking For.
Must Have
8+ years experience in SaaS, Salesforce Developer Experience
Nice to Have
Understanding of competitor products
What You'll Do.
Understand Agentforce and Data Cloud products
Maintain deep product knowledge
Map capabilities to customer use cases
Surface product insights
Surface product recommendations
Document product feedback
Scale product expertise
Scale product knowledge
Enable work with customers
Manage work via strategic initiatives
Act as early adopters
Bring architectural guidance
Bring product expertise
Bring knowledge capital
Develop key stakeholder relationships
Influence decision making
Develop expertise for new products
Develop expertise for new features
Develop expertise for large-scale migrations
Develop expertise for product retirements
Document best practices
Document learnings from product interaction
Deliver readiness for scale
Create strategic approach
Support Agentforce strategy
Support Data Cloud strategy
Support customer success
Maintain deep technical knowledge
Maintain deep functional knowledge
Maintain deep domain knowledge
Practice continuous learning
Participate in pilots
Collaborate with SMEs
Identify product enhancements
Document product enhancements
Track product enhancements
Develop product requirements
Deliver product requirements
Provide product expertise
Support adoption strategies
Improve product adoption score
Participate in improving CSS adoption score
Participate in improving customer health
Improve operating model
How You'll Work.
Team & Collaboration
Readiness Architect team; Cloud Success teams; Technology & Product organization; Subject matter experts
Communication Scope
Oral communication; Written communication
Process & Methodology
Strategic Initiatives
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