Decagon
conversational AI
AgentSuccessManagerGermanSpeaking
“Agent Success Manager - German Speaking at Decagon. Skills: Customer success, AI deployment, Stakeholder management. Guide deployments. Support adoption”
What You'll Achieve.
Ensure they have the tools and insight they need to achieve meaningful outcomes.
Industry & Context.
Full professional proficiency in written and spoken English and German
What They're Looking For.
Must Have
4+ years of customer facing experience in a technical and customer facing role in B2B SaaS, Native or business-level fluency in both written and spoken English and German is required., Proven experience managing large customers and driving highly visible projects involving multiple stakeholders, Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences, interpersonal, persuasion and teamwork skills, Business understanding of GTM sales teams and processes, technical acumen and passion for the overall agent building process (ability to code not required or needed)
Nice to Have
Familiar with Agentic AI tool deployments in large organizations, Working knowledge of Customer Support processes, systems, and best practices, Experience in a high-growth startup environment, Bachelor's degree in Science, Technology, Engineering, Math or similar fields
What You'll Do.
Ensure customers have tools and insight
Achieve meaningful outcomes
Shape Agent Success function
Build partnerships with customers
Act as customers' strategic advisor
Co-pilot with customers throughout deployment
Continuously learn and upskill expertise
Communicate with customer stakeholders
Identify and support new projects
Collaborate with Agent Product & Engineering teams
How You'll Work.
Team & Collaboration
Work cross functionally with Product and Engineering to surface customer needs, solve challenges and help shape how our technology performs in real world environments.; Collaborate with Agent Product & Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs.
Communication Scope
Excellent communication and presentation skills; Ability to simplify complex concepts for non-technical audiences
Process & Methodology
Proven experience managing large customers and driving highly visible projects involving multiple stakeholders
Applying for this Agent Success Manager - German Speaking role?
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