Decagon
Conversational AI
AgentSuccessManager
“Agent Success Manager at Decagon. Skills: Customer Success, AI, SaaS. Shape the Agent Success function. Build partnerships with customers”
What You'll Achieve.
Achieve meaningful outcomes; Influence the product roadmap
Industry & Context.
Solve challenges
What They're Looking For.
Must Have
4+ years of customer facing experience in a technical and customer facing role in B2B SaaS, Proven experience managing large customers and driving highly visible projects involving multiple stakeholders, Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences, interpersonal, persuasion and teamwork skills, Business understanding of GTM sales teams and processes, technical acumen and passion for the overall agent building process
Nice to Have
Familiar with Agentic AI tool deployments in large organizations, Working knowledge of Customer Support processes, systems, and best practices, Experience in a high-growth startup environment, Bachelor's degree in Science, Technology, Engineering, Math or similar fields
What You'll Do.
Shape the Agent Success function
Build partnerships with customers
Act as customers' strategic advisor
Co-pilot with customers throughout deployment
Continuously learn product features
Communicate with customer stakeholders
Identify and support new projects
Collaborate with Agent Product & Engineering teams
How You'll Work.
Team & Collaboration
Work cross functionally with Product and Engineering; Collaborate with Agent Product & Engineering teams
Communication Scope
Excellent communication and presentation skills; Ability to simplify complex concepts for non-technical audiences; Expertly communicate with customer stakeholders
Process & Methodology
Driving highly visible projects
Applying for this Agent Success Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about Decagon?
Real rants from real employees. Read before you apply.