Orchard
AgentSuccessAssociate
“Agent Success Associate at Orchard. Skills: Process management, Cross-functional coordination, Vendor/stakeholder management, Operational metrics, Resource planning, Continuous improvement. Monitor and manage Agent Workflow requests by updating Orchard systems and escalating issues to cross-functional teams. Oversee questions and requests on various Slack channels, ensuring prompt and effective responses”
What You'll Achieve.
Ensuring the success of our agents; Achieving agent excellence
Industry & Context.
Availability to work Central Time hours from 8:00 AM–5:00 PM CST, Includes one Saturday per month
What They're Looking For.
Must Have
2-3 years of relevant work experience in operations or support, Proficient in Click up, Slack and a CRM tool (preferably Follow Up Boss), Excellent communication and collaboration skills, Ability to multitask and prioritize effectively in a fast-paced environment, Professional demeanor and ability to foster positive interactions with internal and external stakeholders
Nice to Have
Follow Up Boss
What You'll Do.
Monitor and manage Agent Workflow requests by updating Orchard systems and escalating issues to cross-functional teams
Oversee questions and requests on various Slack channels
ensuring prompt and effective responses
Assess agent readiness by facilitating Listing presentation tests and delivering constructive feedback
Set up agents in multiple systems and track their compliance to qualify for leads
Assisting onboarding agents with their first 4 leads
Monitoring and managing Orchard’s social media accounts
Facilitate pre-onboarding communications
Provide 1:1 support to onboarding agents
assisting them with technological issues and general inquiries
How You'll Work.
Team & Collaboration
Collaborates with Training and Product teams; Escalating issues to cross-functional teams; Fostering positive interactions with internal and external stakeholders
Communication Scope
Excellent communication skills
Applying for this Agent Success Associate role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Orchard?
Real rants from real employees. Read before you apply.