Orchard
AgentSuccessAssociate
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optimal for Mid candidates.
“Agent Success Associate at Orchard. Skills: Process management, Cross-functional coordination, Vendor/stakeholder management, Operational metrics, Resource planning, Continuous improvement. Monitor and manage Agent Workflow requests by updating Orchard systems and escalating issues to cross-functional teams. Oversee questions and requests on various Slack channels, ensuring prompt and effective responses”
What You'll Achieve.
Ensuring the success of our agents; Achieving agent excellence
Industry & Context.
Availability to work Central Time hours from 8:00 AM–5:00 PM CST, Including one Saturday per month
What They're Looking For.
Must Have
2-3 years of relevant work experience in operations or support, Proficient in Click up, Slack and a CRM tool (preferably Follow Up Boss), Excellent communication and collaboration skills, Ability to multitask and prioritize effectively in a fast-paced environment, Professional demeanor and ability to foster positive interactions with internal and external stakeholders
Nice to Have
Follow Up Boss
What You'll Do.
Monitor and manage Agent Workflow requests by updating Orchard systems and escalating issues to cross-functional teams
Oversee questions and requests on various Slack channels
ensuring prompt and effective responses
Assess agent readiness by facilitating Listing presentation tests and delivering constructive feedback
Set up agents in multiple systems and track their compliance to qualify for leads
Assisting onboarding agents with their first 4 leads
Monitoring and managing Orchard’s social media accounts
Facilitate pre-onboarding communications
Provide 1:1 support to onboarding agents
assisting them with technological issues and general inquiries
How You'll Work.
Team & Collaboration
Collaborates with Training and Product teams; Escalating issues to cross-functional teams; Fostering positive interactions with internal and external stakeholders
Communication Scope
Excellent communication and collaboration skills
Full Job Description
About Orchard Orchard’s mission is to make home buying and selling, stress free, fair and simple. For the average American, the home purchase and sale process takes months, creates anxiety, and is filled with uncertainty and hassle. Orchard has reimagined the end-to-end experience of buying and selling, from innovative home search tools to find the perfect home to the ability to buy a new home before selling your current one. Orchard customers manage the entire experience through a personalized online dashboard, while also getting the support of best-in-class Orchard real estate agents. Headquartered in New York City with teammates across the US, Orchard has 150+ full time employees and 600+ real estate agents. We have financing from top-tier investors including Revolution Growth, Firstmark, Accomplice, Navitas and Juxtapose, who have also backed the likes of Pinterest, AirBnb, Shopify and Sweetgreen. We're proud to have been recognized by Crain's, Inc. 5000, Glassdoor, Parity.org and Built In on their lists of best places to work. About the Role At Orchard, Agent Success Associates play a crucial role in ensuring the success of our agents. We are dedicated to supporting both current agents and new recruits through effective onboarding and ongoing assistance. Our dynamic team collaborates with Training and Product teams to manage systems and processes aimed at achieving agent excellence. This is a full-time remote position reporting to the Senior Manager of Transaction Operations. The role requires a strong commitment to customer service and availability to work Central Time hours from 8:00 AM–5:00 PM CST, including one Saturday per month. What You’ll Do Here: Monitor and manage Agent Workflow requests by updating Orchard systems and escalating issues to cross-functional teams. Oversee questions and requests on various Slack channels, ensuring prompt and effective responses. Assess agent readiness by facilitating Listing presentation tests and delivering constructiv
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