SuperDial
healthcare
AgentOperationsAssociate
Neural analysis suggests this role is
optimal for Mid candidates.
“Agent Operations Associate at SuperDial. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Own and optimize the customer trial experience to increase conversion rates. Analyze engagement and usage data to identify and resolve friction points in the customer journey”
What You'll Achieve.
increase trial-to-paid customer conversion; maintain high retention; improve internal operational performance; increase conversion rates; maintain high retention; Improve operational efficiency
Industry & Context.
analytical skills; problem-solving mindset; problem-solving skills
What They're Looking For.
Must Have
3+ years of experience in operations, data analysis and process improvement, analytical skills with experience using Excel, SQL, or other data tools, Highly organized and detail-oriented, with a proactive problem-solving mindset, Ability to manage multiple tasks and work cross-functionally in a fast-paced environment, verbal and written communication skills, with the ability to present data clearly
Nice to Have
3+ years in operations, strategy, or startup experience a plus, Proficient in data analysis and operational tooling (SQL, Excel/Sheets, dashboards), problem-solving, communication, and cross-functional collaboration skills, Background in healthcare, SaaS onboarding, or call center operations
What You'll Do.
Own and optimize the customer trial experience to increase conversion rates
Analyze engagement and usage data to identify and resolve friction points in the customer journey
Own quality initiatives to maintain high retention alongside the customer success team
Improve operational efficiency across call center and support workflows through process redesign
and performance tracking
How You'll Work.
Team & Collaboration
Collaborate across teams (Product, Customer Success, Engineering) to implement scalable systems and workflows; work cross-functionally
Communication Scope
verbal and written communication skills; ability to present data clearly; communication skills
Full Job Description
SuperDial is looking for an Agent Operations Associate to increase trial-to-paid customer conversion, maintain high retention, and improve internal operational performance. This role is highly cross-functional and ideal for someone who blends strategic thinking with executional rigor. About the role: - Own and optimize the customer trial experience to increase conversion rates. - Analyze engagement and usage data to identify and resolve friction points in the customer journey. - Own quality initiatives to maintain high retention alongside the customer success team - Improve operational efficiency across call center and support workflows through process redesign, automation, and performance tracking. - Collaborate across teams (Product, Customer Success, Engineering) to implement scalable systems and workflows. About you: - 3+ years of experience in operations, data analysis and process improvement. - Strong analytical skills with experience using Excel, SQL, or other data tools. - Highly organized and detail-oriented, with a proactive problem-solving mindset. - Ability to manage multiple tasks and work cross-functionally in a fast-paced environment. - Strong verbal and written communication skills, with the ability to present data clearly. Preferred qualifications: - 3+ years in operations, strategy, or consulting; startup experience a plus. - Proficient in data analysis and operational tooling (SQL, Excel/Sheets, dashboards). - Strong problem-solving, communication, and cross-functional collaboration skills. - Bonus: Background in healthcare, SaaS onboarding, or call center operations. What’s in it for you? - The opportunity to contribute to key operational improvements at a fast-growing AI-powered healthcare company. - A dynamic, entrepreneurial culture where your work directly impacts efficiency and customer experience. - Competitive salary, equity and benefits, including health, dental, vision and unlimited PTO. Who we are: SuperDial is transforming AI in health
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