Expeditors
Logistics
Agent/LeadAgentOrderManagement,ContainerFreightStation(CFS)Operations
“Agent/Lead Agent - Order Management, Container Freight Station (CFS) Operations at Expeditors. Skills: Order Management, CFS Operations. Manage CFS operations exceptions. Monitor daily activities”
Industry & Context.
Problem-solving abilities; Root cause analysis
What They're Looking For.
Must Have
Basic communication skills, Emotional intelligence
Nice to Have
Knowledge of Order Management operations, Hands-on experience in Order Management operations
What You'll Do.
Manage CFS operations exceptions
Monitor daily activities
Coordinate daily activities
Identify discrepancies
Escalate discrepancies
Validate CFS Service Provider skills
Validate CFS Service Provider qualification
Validate CFS Service Provider labor supply
Ensure alignment with customer priorities
Coordinate CFS operations
Liaise between Order Management and 3PL warehouse
Communicate daily operational plans
Communicate special instructions
Communicate urgent requirements
Supervise receiving activities
Supervise put-away activities
Supervise picking activities
Supervise packing activities
Supervise loading activities
Share volume forecast
Prepare for peak season planning
Prepare for volume surges
Train CFS Service Provider
Ensure reported metrics reflect actual performance
Maintain exception log
Ensure timely resolution of service failures
Ensure root cause analysis of service failures
Ensure adherence to customer SOPs
Ensure adherence to CTPAT standards
Ensure adherence to local customs regulations
Conduct random checks on cargo handling
Conduct random checks on storage
Conduct random checks on documentation
Support internal audits
Support external audits
Identify operational process gaps
Implement corrective actions
Implement preventive actions
Participate in service provider review meetings
Drive service improvements
Support customer visits
Support customer audits
Present warehouse operations
Present performance metrics
Ensure warehouse environment is audit-ready
Ensure warehouse environment is clean
Ensure warehouse environment is organized
Ensure warehouse environment is compliant
How You'll Work.
Team & Collaboration
Order Management team; 3PL warehouse team
Communication Scope
English
Applying for this Agent/Lead Agent - Order Management, Container Freight Station (CFS) Operations role?
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