Expeditors
Logistics
Agent/LeadAgentOrderManagement,ContainerFreightStation(CFS)Operations
“Agent/Lead Agent - Order Management, Container Freight Station (CFS) Operations at Expeditors. Skills: Order Management, CFS Operations. Manage CFS operations exceptions. Monitor daily activities”
Industry & Context.
Issue resolution; Root cause analysis
What They're Looking For.
Must Have
Basic communication skills, Emotional intelligence
Nice to Have
Knowledge in Order Management operations, Hands-on experience in Order Management operations
What You'll Do.
Manage CFS operations exceptions
Monitor daily activities
Coordinate daily activities
Identify discrepancies
Escalate discrepancies
Validate CFS Service Provider skills
Ensure alignment with priorities
Coordinate CFS operations
Communicate operational plans
Communicate special instructions
Communicate urgent requirements
Supervise execution of activities
Share volume forecast
Prepare for peak season
Train CFS Service Provider
Monitor performance indicators
Validate performance indicators
Ensure reported metrics reflect performance
Maintain exception log
Ensure timely resolution
Perform root cause analysis
Ensure adherence to SOPs
Ensure adherence to CTPAT standards
Ensure adherence to regulations
Conduct random checks
Identify operational gaps
Implement corrective actions
Implement preventive actions
Participate in review meetings
Drive service improvements
Support customer visits
Support customer audits
Present warehouse operations
Present performance metrics
Ensure warehouse is audit-ready
How You'll Work.
Team & Collaboration
Order Management team; 3PL warehouse
Communication Scope
English communication
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