Agent/LeadAgent-OrderManagement

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350 locations across six continents. Expeditors' promise, "You'd be surprised how far we'll go for you." is not mere hype; it is our commitment to go beyond the expectations of what companies need from a global logistics provider. Our culture is about exceeding our customers' expectations and providing a place for our employees to make a career. Expeditors Ho Chi Minh City is recruiting Agent/Lead Agent - Order Management as below: Main tasks: * Ensure smooth and timely shipment process flow * Ensure all customers requirements are followed as per the Standard Operations Process (SOP) * Ensure accurate and timely data entry into our operating system * Monitor shipment reports to ensure total customer satisfaction Lead level will be required: support the Supervisor/ Manager in the following areas: * Allocating workloads, monitoring workboard to ensure internal KPI’s are met e.g. timely data entry * Build and maintaining strong relationships with customers * Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer. * Assist in retention calls and complete customer reviews with your regular customers to document in the company system * Monitor invoicing and other company's report where needed. * Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations. * Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team * Allocate workloads within team to ensure smooth operations during peak activity or staff absence. * Promote productivity tools within the team (e.g. using workboard, invoice processing, expo ) * Be continuously open and positive to implementing new system changes and