Sierra
Tech / AI / Software
AgentExperienceDesigner,Voice(Multilingual)
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“Agent Experience Designer, Voice (Multilingual) at Sierra. Skills: multilingual voice experiences, voice quality, voice design. Drive multilingual launches in EMEA. Own voice readiness across a portfolio of EMEA customers and languages, coordinating language launches, quality checks, and ongoing iteration”
What You'll Achieve.
helping customers ship multilingual voice experiences faster while keeping quality high; driving outcomes, not just technical milestones
Industry & Context.
triage and resolve voice issues
What They're Looking For.
Must Have
3+ years experience in experience or conversation design in a hands-on product craft role, regional and multilingual high taste and high rigor for language, including: English (UK/International), French, German, Spanish, Italian, Portuguese, Arabic, Dutch and Nordic languages, Ability to handle multiple customer contexts simultaneously while staying organized, Confidence working directly with customer stakeholders in co-creation settings
Nice to Have
Experience with speech synthesis and conversational agents, Deep expertise with EMEA language families, Familiarity with provider and voice evaluation, Linguistics, sound editing, and/or musical background, Experience enabling other teams via playbooks, training, and internal tooling
What You'll Do.
Drive multilingual launches in EMEA
Own voice readiness across a portfolio of EMEA customers and languages
coordinating language launches
and ongoing iteration
Run voice selection and improvement loops
Evaluate providers and voices for regional needs
and push improvements with engineering and vendors
Conduct scalable voice design and selection sessions
Run high-touch sessions for strategic customers
with a focus on enablement
Create regional best practices
Capture and document EMEA-specific voice guidance (text normalization
language and accent families
regional customer experience expectations)
Set the bar for great EMEA voice
Partner with Voice Engineering and deployment teams to triage and resolve voice issues quickly
with clear artifacts and a bias to ship quickly while improving systems
How You'll Work.
Team & Collaboration
Work with other Agent Experience Designers on the voice team; Partner with Voice Engineering and deployment teams
Communication Scope
Confidence working directly with customer stakeholders in co-creation settings
Full Job Description
ABOUT US - At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Japan, and Sydney. - We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. - Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. WHAT YOU’LL DO You’ll be the regional voice experience designer for EMEA deployments, helping customers ship multilingual voice experiences faster while keeping quality high. You’ll work with other Agent Experience Designers on the voice team, and be accountable for voice quality on multiple customer deployments. - Drive multilingual launches in EMEA: Own voice readiness across a portfolio of EMEA customers and languages, coordinating language launches, quality checks, and ongoing iteration. - Run voice selection and improvement loops: Evaluate providers and voices for regional needs, recommend providers, models and voices, and push improvements with engineering and vendors. - Conduct scalable voice design and selection sessions: Run high-touch sessions for strategic customers, with a focus on enablement,
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