Wave
Agent&DistributionAdminManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Agent & Distribution Admin Manager at Wave. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Providing administrative support to the Agent Operations team. Support the agent and user operations team from the head office”
What You'll Achieve.
performance improvement within the agent team; accurate data analysis; performance forecasting
Industry & Context.
analytical in your approach to problems
may travel to field locations
What They're Looking For.
Must Have
Proficiency in French and English, At least 3 years of experience in a comparable role (HR, Admin, Finance), At least 1 year of experience managing a team, Excellent computer skills and intermediate data analysis skills (great at spreadsheets), HR, Admin, Business, or Finance degree or equivalent, Work authorization in Cameroon is required
Nice to Have
Managed successful teams to achieve ambitious goals, Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth, Demonstrate tenacity and a willingness to go the distance to get something done, Are comfortable defaulting to over-communication and overreaching in coordination, Adjust quickly to changing priorities and conditions and cope effectively with complexity and change, Are analytical in your approach to problems, Are excessively detail-oriented and seek to achieve excellence in everything you do
What You'll Do.
Providing administrative support to the Agent Operations team
Support the agent and user operations team from the head office
Ensure agent teams are recruited and managed in accordance with internal policy and procedures
Help develop and ensure procedures are followed for addressing agent issues as agents are tracked
Manage the requesting
and tracking of agent-related supplies
Managing a team of administrative officers involved in agent operations activities
Oversee agent management
Create and roll out systems to ensure relevant contracts are up to date across systems
Work with regional managers to create policies to monitor and evaluate agent contracts for termination/renewal
Be the general custodian of all regional data and required reporting
Provide accurate data analysis and performance forecasting
Champion for performance improvement within the agent team
Manage all contracts and payroll associated with interim firm staff
Work with ops admin officers to support agents nationwide
Manage or support recruitment
and offboarding as needed in the agent ops department
Create and roll out systems between admins and regional managers to dispatch all required supplies
merchandising material
and any other required supplies
tracking dispatched and available supplies and their use
Provide financial support in monitoring and closure of agent/customer cases
Provide basic training on agent-admin-related issues to field teams
Manage and train entry-level admins within agent management
Help coordinate and manage all agent communication and training as may be required
and report on all potential risks and suspicious activities for agents
How You'll Work.
Team & Collaboration
cross-functional coordination; Work with regional managers; Work with ops admin officers; Create and roll out systems between admins and regional managers
Communication Scope
over-communication
Full Job Description
Our mission We're making Africa the first cashless continent. In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash. We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast. Our goal is to make Africa the first cashless continent and that's where you come in... How you'll help us achieve it Providing administrative support to the Agent Operations team is essential to the department, which is why we are hiring an Agent Support the agent and user operations team from the head office. Ensure agent teams are recruited and managed in accordance with internal policy and procedures. Help develop and ensure procedures are followed for addressing agent issues as agents are tracked, reported, and addressed. Manage the requesting, dispatching, and tracking of agent-related supplies. Managing a team of administrative officers involved in agent operations activities. Oversee agent management, administration, and reporting. Create and roll out systems to ensure relevant contracts are up to date across systems. Work with regional managers to create policies to monitor and evaluate agent contracts for termination/renewal. Be the general custodian of all regional data and required reporting. Provide accurate data analysis and performance forecasting. Champion for performan
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