Expeditors
logistics
Agent-CustomsBrokerage(PermitDeclaration&CustomerService)
Neural analysis suggests this role is
optimal for entry candidates.
“Agent - Customs Brokerage (Permit Declaration & Customer Service) at Expeditors. Skills: customs brokerage, customer service, logistics. Provide customer service in monitoring freight. Ensure timely arrival”
What You'll Achieve.
Ensure timely arrival; Accurate and timely customs declarations; Ensure timely delivery to consignee; Ensure timely feedback on arrival information; Achieve 100 % customer satisfaction; Meet Key Performance Indicators on customs entries
Industry & Context.
problem-solving skills
What They're Looking For.
Must Have
1 year working experience, customer service, monitoring freight, customs declarations, follow up on inbound shipments, monitor flight/vessel arrivals, meet Pharmaceutical & Healthcare requirement, report discrepancy to customers, complete customs competency test, file for customs entry, ensure paperwork in proper order, meet Key Performance Indicators on customs entries, comply with Singapore Customs rules and regulations, achieve 100 % customer satisfaction, respond to customer complaint and query, answer all incoming calls, develop good rapport with customers, enter data into system, bill freight and handling charges, prepare and submit reports
Nice to Have
bilingual person
What You'll Do.
Provide customer service in monitoring freight
Ensure timely arrival
Accurate customs declarations
Follow up on inbound shipments
Ensure timely delivery to consignee
Monitor flight/vessel arrivals
Ensure timely feedback on arrival information
Meet Pharmaceutical & Healthcare requirement
Report discrepancy to customers
Complete customs competency test
File for customs entry
Ensure paperwork in proper order
Meet Key Performance Indicators on customs entries
Comply with rules and regulations
Achieve 100 % customer satisfaction
Respond to customer complaint and query
Answer all incoming calls promptly
Develop good rapport with customers
Enter data into system timely
Bill freight and handling charges timely
Prepare and submit reports timely
Take up additional tasks
How You'll Work.
Communication Scope
Good communications skills; good command in written and spoken English
Full Job Description
Expeditors is a Fortune 500 Company. Our global network offers a broad range of logistic services including air and ocean transportation, customs brokerage, distribution, cargo insurance, duty drawback, and consulting. Expeditors hires the best in the industry, and the financial results are a direct result of its people and unique culture. Our motto, "You'd be surprised how far we'll go for you", is exemplified through our embrace of these culture elements: Attitude, Curiosity, Integrity, Resolute, Visionary, Appearance, Confidence, Excellence, Pride, and Sense of Humor. Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. * 19,000 trained professionals * 350+ locations worldwide * Fortune 500 * Globally unified systems The ideal candidate will have a willingness to grow, learn and work hard. Our department is growing and we are looking for a bilingual person who enjoys a fast-paced, professional, and dynamic work environment. Provide customer service in monitoring freight to ensure timely arrival, accurate and timely customs declarations for final delivery to consignee within specified / agree timeframe Follow up on inbound shipments and ensure timely delivery to consignee. * Monitor flight/vessel arrivals and ensure timely feedback on arrival information to customer. * Ensure to meet all Pharmaceutical & Healthcare requirement as per GDP/GDPMDS regulations and directives, as required. * Ensure that discrepancy related to shipment is reported to customers and origin offices promptly. * Complete customs competency test and able to file for customs entry whenever necessary/required. * Ensure all paperwork are in proper order that meet customer profile and comply to local rules and regulations. * Ensure Key Performance Indicators on customs entries are met within customers' requirements. Comply
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