AgentBranchSupportSubscription&Longterm(m/f/d)

As an Agent Branch Support Subscription & Long-term, you will play a vital role in the daily operations and support of our branches. You will ensure smooth handling of renewals, payment issues, customer requests and branch communication. Apply now and join Team Orange! YOUR ROLE AT SIXT * Monitoring and managing contract renewals for subscription and long-term rentals. * Proactively addressing payment issues or overdue subscriptions. * Communicating clearly and efficiently with SIXT branches, keeping them informed and supported. * Onboarding premium customers to our longterm products and explaining the processes and benefits to them * Handling communication with both branches and customers primarily via email. * Coordinating the internal ticket system: creating, tracking, and resolving service requests. * Using tools like Jira and Confluence (or similar) to document, report, and manage workflows. YOUR SKILLS MATTER * You have 2–3 years of experience in operational support or a similar role, with no specific industry background required. * You communicate clearly and professionally in writing, especially via email, and are comfortable interacting with both internal teams and customers. * You are proactive and able to independently monitor, prioritize, and follow up on multiple issues at once. * You are confident coordinating ticketing systems and ensuring efficient resolution of service requests. * You bring basic Excel skills and are comfortable organizing and analyzing simple data sets. * You are familiar with tools like Jira and Confluence (a plus), and bring a customer-oriented, solution-driven mindset with strong teamwork skills. * French, Spanish, or fluency in additional languages is a plus. WHAT WE OFFER * The SIXT Lisbon Experience Two of Lisbon's most exciting hubs — Factory Lisboa in Beato and ARTs Lisboa in Parque das Nações — are where you'll find your new home base. Expect a fast-paced, international atmosphere where ideas flow freely, people genuinely