Expeditors

Logistics

AgentAirExportCustomerService

$400–650k ~AI est. Bangkok, Bangkok, Thailand FULL TIME
The Brief

“Agent-Air Export Customer Service at Expeditors. Take orders. Make freight pick-up arrangements”

What You'll Achieve.

Achieve company's quality system

Industry & Context.

Logistics

What They're Looking For.

Must Have

University graduate, 1 year's relevant experience, Work under pressure, Work in time frame, Good communication in English, Well-versed in MS Office

Nice to Have

Chinese speaking

What You'll Do.

Make freight pick-up arrangements

Make document pick-up arrangements

Distribute pick up instructions

Distribute document instructions

Review air export documents

Check air export documents

Verify air export documents

Follow export-handling procedures

Perform daily customer service operations

Perform customer retention activities

Advise customers on discrepancies

Advise overseas offices on discrepancies

Communicate with overseas offices

Communicate with local vendors

Communicate with customers

Handle shipment inquiries

Handle customer complaints

Achieve quality system standards

Take up additional assignments

How You'll Work.

Team & Collaboration

Trucking team; Custom Brokerage team; Messenger team; Overseas offices; Local vendors; Customers

Communication Scope

Good communication in English

Free ATS check

Applying for this Agent-Air Export Customer Service role?

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