Expeditors
logistics
Agent-AirExportCustomerService
Neural analysis suggests this role is
optimal for entry candidates.
“Agent-Air Export Customer Service at Expeditors. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, customer service. take orders and make freight and document pick-up arrangements. distribute relevant pick up and document instructions to Trucking, Custom Brokerage and Messenger team”
What You'll Achieve.
achieve company’s quality system such as IO, OPS, Training hours, EXCEL
Industry & Context.
What They're Looking For.
Must Have
University graduate, minimum 1 year's relevant experience, Be able to work under pressure and in time frame, Good communication in English, Well-versed in MS Office
Nice to Have
Chinese speaking is preferrable
What You'll Do.
take orders and make freight and document pick-up arrangements
distribute relevant pick up and document instructions to Trucking
Custom Brokerage and Messenger team
check and verify air export documents as provided by shippers
strictly follow export-handling procedures as established by the management
do daily operations of customer services
including order receiving
report preparation and customer retention activities
do shipment tracking and advise local or oversea customers and offices on any discrepancies
communicate with overseas offices
local vendors and customers on shipment inquires and to handle customers’ complaints
handle & achieve company’s quality system such as IO
take up additional assignments as required to meet with the Company needs
How You'll Work.
Team & Collaboration
communicate with overseas offices, local vendors and customers; distribute relevant pick up and document instructions to Trucking, Custom Brokerage and Messenger team
Communication Scope
Good communication in English; Chinese speaking is preferrable
Full Job Description
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. * 18,000 trained professionals * 346 locations worldwide * Fortune 500 * Globally unified systems 1. To take orders and make freight and document pick-up arrangements. 2. To distribute relevant pick up and document instructions to Trucking, Custom Brokerage and Messenger team. 3. To review, check and verify air export documents as provided by shippers. 4. To strictly follow export-handling procedures as established by the management. 5. To do daily operations of customer services, including order receiving, order follow-ups, report preparation and customer retention activities. 6. To do shipment tracking and advise local or oversea customers and offices on any discrepancies. 7. To communicate with overseas offices, local vendors and customers on shipment inquires and to handle customers’ complaints. 8. To handle & achieve company’s quality system such as IO, OPS, Training hours, EXCEL 9. To take up additional assignments as required to meet with the Company needs. ## Qualifications * University graduate, preferably with minimum 1 year's relevant experience. * Be able to work under pressure and in time frame. * Good communication in English. * Chinese speaking is preferrable. * Well-versed in MS Office. ## Additional Information Expeditors offers excellent benefits * Paid Vacation, Holiday * Group Medical & Life & Accident Insurance * Employee Stock Purchase Plan * Training and Personnel Development Program Work Location: Head Office, Empire Tower, 44th Floor, South Sathorn Road, Yannawa, Bangkok, Thailand. All your information will be kept confidential according to EEO guidelines.
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