AgencySuccessManager

We have 11,000 travel advisors on Tern today, we'll have 20,000 by year end. Now comes the harder part- making sure our enterprise hosts driving this growth thrive. The agency success function is early. The foundation is real. If you've owned complex B2B relationships before and want to define the function, rather than inherit someone else's, this is your shot. ABOUT TERN Tern is a venture-backed software company on a mission to reshape the $127B travel agency industry by giving power back to the entrepreneurs who built it. Nearly 98% of travel agencies are small businesses. These businesses have been chronically underserved by technology. We're here to change that. Our platform helps travel advisors run more efficient, professional, and profitable operations, giving them the modern infrastructure they need to lead the next chapter of travel. But the impact goes beyond business. Travel advisors help clients move more intentionally through the world. When a traveler works with an advisor, they're more likely to avoid overtouristed hotspots and more likely to spend their dollars in places where they can do real good. That's the kind of travel we want more of. At Tern, we believe in small business. We believe in the power of travel. And we're building the future of both. AGENCY SUCCESS MANAGER Agencies use Tern to run their businesses. They track commissions, manage client profiles, connect to suppliers, and handle the back office work that used to take hours. That's the foundation. But using a platform to manage the status quo is different from using it to grow, taking on more clients, becoming more efficient, building a team that books more travel and runs a stronger business. That's the opportunity this role exists to unlock. We've built an early foundation with our first enterprise hosts and it's working. Now we want to take what's been learned and apply it across the broader agency book of business. The Agency Success Manager will define what that looks like. Who