AgencyFrontDesk&AdministrationOfficer

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Job Scope: Reporting to the Agency Administrative Executive, the Agency Front Desk and Administration Officer will be part of the Agency team and will report directly to the TRO. She will be responsible for overseeing the administration and operation of Hoima Branch. As the ideal resource for this role, the successful candidate will be an ardent team player, with good communication and interpersonal skills, excellent organisational skills, ability to successfully work in a high activity, fast paced environment, excellent computer skills i.e. Microsoft Word and Microsoft Excel, has excellent customer care skills, ability to be flexible in order to deliver required tasks, excellent Time Management Skills, Good communication and interpersonal skills. **Principal Accountabilities:** **_Managing incoming and outgoing calls_** * Maintain high professional standards for both clients and agents accessing our agency office * Keep a register for all incoming calls with names of those calling and reason for calling * Keep a register for all outgoing calls and names of those making those calls and reason for calling * Keep register for all incoming letters, origin of those letters and intended recipients * Keep register for all walk-in clients and reason for visiting or coming to our office **_Branch management_** * Tracking and recording the entire approved leave roster for agency and ensuring that leave quotas per each pillar II staff are taken by sending reminders such that no one carries more than 5days into a new ye