SYNTEGON
Packaging Machinery
AftersalesSupport
“Aftersales Support at SYNTEGON. Skills: Customer success, Aftersales support, Technical sales. Receive customer enquiries. Log customer enquiries”
Industry & Context.
Troubleshooting
What They're Looking For.
Must Have
2-3 years of previous experience in a similar role, Educational background in mechanics, Experience in customer facing roles in technical environments
Nice to Have
Engineering degree is highly appreciated
What You'll Do.
Receive customer enquiries
Log customer enquiries
Prioritise customer enquiries
Assess customer enquiries
Validate technical elements
Produce bills of materials
Maintain bills of materials
Ensure version control
Assist with scheduling site surveys
Assist with installation visits
Assist with commissioning visits
Provide technical advice
Recommend upgrade paths
Support remote diagnostics
Troubleshoot machine downtime
Escalate complex issues
Maintain quotation history
Maintain order documentation
Maintain customer communications
Capture aftermarket opportunities
How You'll Work.
Team & Collaboration
Internal design engineers; Aftersales support/technical; Engineering; Production; Purchasing; Field teams; Sales teams; Hubs
Process & Methodology
Modernisation projects
Applying for this Aftersales Support role?
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How to Apply on SmartRecruiters
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- Link your GitHub or portfolio directly in the profile section for technical roles.
- Applications may be reviewed by AI scoring before reaching a recruiter — use keywords from the job description.
ANONYMOUS · UNFILTERED
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