GoDaddy
Aftermarket-TechnicalSupport
Neural analysis suggests this role is
optimal for Entry candidates.
“Aftermarket - Technical Support at GoDaddy. Skills: Technical Support, Customer Support, Troubleshooting, Communication. support customers through clear communication, effective troubleshooting, and accurate execution of back-office tasks. work in an escalated support environment”
What You'll Achieve.
ensure a positive support experience; Ensure accuracy and compliance when handling sensitive customer and financial information
Industry & Context.
effective troubleshooting; solving problems; Comfort troubleshooting multi-step issues
Flexibility needed to cover shifts within department hours based on business needs, Includes weekend work
What They're Looking For.
Must Have
Fluency in English is a requirement (Written & spoken), 1+ years of customer support or technical support experience, communication skills and the ability to explain technical issues in simple terms, Experience using support tools such as Salesforce, Confluence, or similar platforms, Ability to follow structured procedures while handling a variety of customer and operational tasks, Comfort troubleshooting multi-step issues and learning new systems or technical concepts, attention to detail and ability to work with accuracy in a fast-paced environment
Nice to Have
Knowledge of domains and DNS, Previous knowledge of GoDaddy products
What You'll Do.
support customers through clear communication
effective troubleshooting
and accurate execution of back-office tasks
work in an escalated support environment
follow established procedures
develop deeper product knowledge
improve technical troubleshooting skills
Communicate with customers via email
or internal systems to understand their needs and resolve issues
Explain technical concepts in simple
straightforward language
Provide accurate updates
and ensure a positive support experience
Troubleshoot operational and technical issues using internal diagnostic tools and knowledge articles
Escalate complex issues appropriately and document them clearly for higher-level teams
and ID verification in line with policy
Ensure accuracy and compliance when handling sensitive customer and financial information
Maintain detailed case documentation in Salesforce and other internal tools
and diagnostic tools to complete daily work
Participate in training
and skill-building activities to enhance technical and operational knowledge
How You'll Work.
Team & Collaboration
Occasionally visit a GoDaddy office to meet with your team for events or meetings; Escalate complex issues appropriately and document them clearly for higher-level teams
Communication Scope
clear communication; explain technical issues in simple terms; Provide accurate updates, set expectations, and ensure a positive support experience
Full Job Description
Location Details: Remote - Bulgaria At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely. This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings. Schedule: Department hours from 10:30am EEST until 1:30am EEST 7 days a week. Shifts will be within department hours which Includes weekend work. Flexibility needed to cover shifts within department hours based on business needs. What you'll get to do... We're looking for a Technical Support professional to join our Investors and Enterprise Operations - Services & Care team. In this role, you'll support customers through clear communication, effective troubleshooting, and accurate execution of back-office tasks. You'll work in an escalated support environment where quality, empathy, and attention to detail matter. Technical Support I is a dual role that combines customer-facing support with operational responsibilities such as transaction processing, payouts, and account verification. You'll follow established procedures while developing deeper product knowledge and improving your technical troubleshooting skills over time. If you enjoy helping customers, solving problems, and learning new systems, this is a great opportunity to grow within a high-performing support organization. Communicate with customers via email, phones, chat, or internal systems to understand their needs and resolve issues Explain technical concepts in simple, straightforward language Provide accurate updates, set expectations, and ensure a positive support experience Troubleshoot operational and technical issues using internal diagnostic tools and knowledge articles Escalate complex issues appropriately and document them clearly for higher-level teams Process transactions, p
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