Salesforce
AI CRM
AFD360SolutionEngineer
Neural analysis suggests this role is
optimal for Senior candidates.
“AFD360 Solution Engineer at Salesforce. Skills: Agentforce, Data Cloud, AI, Solution Engineering, Customer-facing technical role. Enabling customers to become a true Agentic Enterprise. Guiding customer transformation by mastering Data and AI components”
What You'll Achieve.
Enable customers to become a true Agentic Enterprise; Maximize consumption of our Data & AI products; Help pioneer the Solution Engineering operating model for this new business paradigm; Maximize their time-to-value
Industry & Context.
What They're Looking For.
Must Have
5+ years of experience in a customer-facing technical role such as a Solution Architect, Sales Engineer, or Technical Architect, Experience with AI concepts and technologies: Large Language Models (LLMs) including concepts like transformers, tokens, and retrieval-augmented generation (RAG), vector databases, prompt engineering, familiarity with a major cloud provider (AWS, Azure, or GCP) and their AI services, agentic planning & reasoning, agentic frameworks, multi-agent design & orchestration, Demonstrated ability to lead technical pre-sales cycles, including delivering workshops, demos, and POCs, understanding of data integration patterns, APIs, and data governance principles, Excellent communication, presentation, and stakeholder management skills, with the ability to build trust and influence both technical and business audiences, A passion for innovation and a deep curiosity for artificial intelligence and business automation, Willingness to complete a mandatory 6-week intensive training program alongside our Forward Deployed Engineers, Fluency in English and Spanish
Nice to Have
Previous experience in the Salesforce ecosystem is a plus, Knowledge and hands-on experience with Salesforce Data Cloud, including data modeling, ingestion, and identity resolution, Big Data Processing, Data Architecture & Modeling, Modern Data Lakehouse Concepts, Familiarity with at least one of the Cloud providers offering (AWS, Microsoft Azure and Google Cloud (GCP)) and Databricks or Snowflake platforms
What You'll Do.
Enabling customers to become a true Agentic Enterprise
Guiding customer transformation by mastering Data and AI components
Serving as Subject Matter Expert for Agentforce and Data Cloud
Guiding successful activation in production
Driving strategies to maximize consumption
Proactively identify innovative use cases
Leading technical pre-sales POCs
Accelerate customer adoption
Maximize consumption of Data & AI products
Pioneer the Solution Engineering operating model for this new business paradigm
Engage directly with the sales team on strategic accounts
Lead technical discovery
and presentation of Agentforce and Data Cloud solutions
Define customer use cases and deliver compelling 1:1 workshops
and hands-on POCs/Pilots
Develop detailed data architectures
provide specific SKU recommendations
and define credit consumption estimations
Serve as the deep product expert for Agentforce & Data Cloud
Partnering with global AI & Data teams
Provide customers with insight into the product roadmap
Create and deliver comprehensive handover documentation
Guide customers from a successful POC to a full production deployment
Provide hands-on support to unblock technical challenges and activate initial use cases
Monitor initial credit consumption
fine-tuning solutions for optimal performance
Provide guidance on updating the consumption plan
Develop and deliver one-to-many customer support motions (e.g.
Enable strategic partners to build their own expertise and scale the activation of Agentforce and Data Cloud
Manage the transition to other internal teams (Field Delivery Experts
Professional Services
Customer Success Managers)
How You'll Work.
Team & Collaboration
Engage directly with the sales team on our most strategic accounts; Partnering with our global AI & Data teams to bring comprehensive domain expertise to every customer interaction; Work closely with Product Management; Collaborate closely with implementation partners, Salesforce Professional Services, or the customer’s own Center of Excellence; Work closely with our most strategic partners; Ensure long-term customer success by managing the transition to other internal teams (Field Delivery Experts, Professional Services, Customer Success Managers)
Communication Scope
Excellent communication, presentation, and stakeholder management skills; ability to build trust and influence both technical and business audiences
Full Job Description
_To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts._ Job Category Sales Job Details ****About Salesforce**** Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. ## Description ### About Salesforce & The Team Salesforce is the #1 AI CRM, and as we pivot our entire portfolio towards a consumption-driven business model, our Solution Engineering Architect practice is evolving to lead the change. We are formalizing our highly successful "Agentforce Squad" into a dedicated team of deep specialists to drive this transformation. This is a unique opportunity to join a high-impact team at the forefront of our Data and AI strategy, acting as pathfinders who will define the future of consumption-based selling and customer success at Salesforce. ### Role Description The Agentforce and Data Cloud Architect (AFDC Architect) is a pivotal, customer-facing role focused on a single, transformative goal: enabling our customers to become a true Agentic Enterprise. As a strategic technical advisor, you will guide this transformation by mastering the key components of its success: Data and AI. Serving as our definitive Subject Matter Expert (SME) for Agentforce and Data Cloud, this is a deeply hands-on role for those who want to be immersed in our customers' real-life environments, data, and processes. We value deep and diverse expertise. Reco
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