ServiceNow
Information Technology And Services
AdvisorySolutionConsultantPlatform,Data&AI(EMEA)
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“Advisory Solution Consultant Platform, Data & AI (EMEA) at ServiceNow. Skills: Platform, Data, AI, Solution Consulting, Technical Architecture, Solution Delivery, GenAI, LLMs, RAG pipelines, Vector Databases. Lead consultative discovery with C-suite stakeholders to define their data and AI strategy and co-create solution visions aligned to ServiceNow's Platform, Data and AI capabilities. Design and deliver tailored solution experiences (demos, hands-on POCs, art of the possible workshops) that m”
What You'll Achieve.
help customers unlock business outcomes through ServiceNow's Platform, Workflow Data Fabric, RaptorDB, and Agentic AI capabilities; make the technical value tangible; influence the roadmap
Industry & Context.
translate complex AI and data capabilities into clear, measurable business value; co-create solution visions
Willingness to travel across EMEA (up to 40 to 50%)
What They're Looking For.
Must Have
5+ years in presales solution consulting, technical architecture, or solution delivery across AI, Data, Analytics, or cloud platforms, business acumen and the ability to translate technical depth into clear outcomes and ROI for senior stakeholders, Hands-on familiarity with GenAI, LLMs, RAG pipelines, and Vector Databases, Comfort leading architectural and value-based discussions on advanced analytics and Agentic AI business solutions, Proven ability to engage and influence C-level audiences, especially CDOs, CIOs, Chief AI Officers, and Enterprise Architects, Knowledge of low-code, RPA, business process automation, and API management, Experience integrating AI into business processes, decision-making, and workflow automation, Fluency in English required, Willingness to travel across EMEA (up to 40 to 50%)
Nice to Have
A working understanding of data fabric architectures, integration strategies, and modernising legacy data ecosystems for AI is a plus
What You'll Do.
Lead consultative discovery with C-suite stakeholders to define their data and AI strategy and co-create solution visions aligned to ServiceNow's Platform
Data and AI capabilities
Design and deliver tailored solution experiences (demos
art of the possible workshops) that make the technical value tangible
Act as the technical SME across the full sales cycle: qualification
RFI and RFP responses
architecture guidance
and adoption planning
Provide thought leadership at customer briefings
and partner forums on AI
and enterprise transformation
Collaborate across the wider EMEA SC team to build and scale reusable assets
Share customer-driven product feedback with Product Management to influence the roadmap
Mentor SC colleagues across EMEA and contribute to a culture of customer obsession
Translate AI and data capabilities into executive narratives and decision frameworks for C-level audiences
Lead briefings on AI operating models
and responsible AI (privacy
Build industry and workflow specific playbooks linking AI use cases to functional outcomes (IT
How You'll Work.
Team & Collaboration
Partner with Solution Sales Executives across EMEA; Collaborate across the wider EMEA SC team; Share customer-driven product feedback with Product Management; Mentor SC colleagues across EMEA
Communication Scope
executive narratives; decision frameworks; customer briefings; industry events; partner forums
Process & Methodology
adoption planning
Full Job Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. . As an Advisory Presales Solution Consultant for Platform, Data and AI, you are the technical and solution expert within our EMEA Commercial Specialist SC Hub. You partner with Solution Sales Executives across EMEA to help customers unlock business outcomes through ServiceNow's Platform, Workflow Data Fabric, RaptorDB, and Agentic AI capabilities. You will work directly with senior stakeholders (CDOs, CIOs, Chief AI Officers, Chief Architects, Enterprise Architects) to translate complex AI and data capabilities into clear, measurable business value. You sit at the centre of customer transformation: shaping AI strategy early, designing solutions, and demonstrating the art of the possible. This role is part of the EMEA Commercial Specialist SC Hub, covering Core Business Services, Technology Workflows, Risk and Security, and Data and AI. What you will do Technical leadership and solution delivery * Lead consultative discovery with C-suite stakeholders to define their data and AI strategy and co-create solution visions aligned to ServiceNow's Platform, Data and AI capabilities. * Design and deliver tailored solution experiences (demos, hands-on POCs, art of the possible workshops) that make the technical value tangible. * Act as the technical SME across the full sales cycle: qualification, RFI and RFP responses, architecture guid
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