Altruist
Wealth Management
AdvisorSupportRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Advisor Support Representative at Altruist. Skills: Customer support, Broker-dealer operations, Problem solving. Diagnose and resolve complex customer inquiries. Sleuth defects”
Industry & Context.
Complex problem solving; Creative problem solving; Root cause analysis
What They're Looking For.
Must Have
2 or more years of customer support experience, 2 or more years of broker-dealer operations experience, Working knowledge of investing, Understanding of RIA activities, Proficiency with ticket management systems, Bachelor’s degree or equivalent professional experience
Nice to Have
FINRA series 7 and 63 license
What You'll Do.
Diagnose and resolve complex customer inquiries
Shepherd issues to resolution
Provide exceptional customer service
Drive long-term loyalty
Become an expert in Altruist’s product
Master end-to-end operational workflows
Develop deeper expertise
Serve as a go-to resource
Apply advanced product knowledge
Apply advanced process knowledge
Resolve complex advisor issues
Resolve nuanced advisor issues
Translate complex customer issues
Tag data and feedback
Inform product roadmap prioritization
Inform process improvement
Maintain response templates
Update internal documentation
Adhere to compliance guidelines
Adhere to regulatory guidelines
How You'll Work.
Team & Collaboration
Partnership with product; Partnership with engineering; Partnership with operations; Partnership with compliance; Internal partners
Communication Scope
Active listening; Interpersonal skills; Intentional dialogue; Sharing perspective
Full Job Description
About Altruist Altruist is transforming the multi-trillion dollar wealth management industry by building an AI platform for wealth professionals. We partner with financial advisors nationwide, empowering them to grow, optimize time and resources, and deliver superior outcomes for their clients. We're looking for exceptional talent to help us achieve our mission of making financial advice better, more affordable, and accessible to all. If you're passionate about challenging the status quo and want to do the most important work of your life, we'd love to meet you! But first, our values Kindness - Kindness doesn’t just equal niceness. We listen to understand. We embrace, and encourage healthy debate and diverse perspectives. We approach conflict openly, honestly, and respectfully. Brilliance - Humility is the skill we’re most proud of and possessing a growth mindset is always top of mind. We take ownership in everything we touch; regularly using our unique superpowers to reach a common goal as a team. We succeed and fail as one. Grit - When challenges arise, we stay laser focused on achieving our mission and finding a way forward, even when it’s hard. We are nimble and maintain a sense of urgency, swiftly adapting to change and overcoming obstacles. The opportunity This is not a traditional support role. Advisor Support Representatives at Altruist operate at the intersection of product, operations, and service, solving complex problems that directly impact advisors and their clients. The work requires a high degree of adaptability, curiosity, and resilience. Our advisors rely on us to navigate challenges that are often nuanced, unfamiliar, or time-sensitive, and that responsibility is not for everyone. We are looking for individuals who bring kindness and empathy to every interaction, intellectual rigor to problem-solving, and the grit to persist through ambiguity. There's a lot to learn in this role, and success requires comfort with complexity, change, and continuous
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