Altruist

Wealth Management

AdvisorSupportRepresentative

$58–78k ~AI est. Dallas, Texas, United States
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Advisor Support Representative at Altruist. Skills: Customer support, Broker-dealer operations, Problem solving. Diagnose and resolve complex customer inquiries. Sleuth defects”

Industry & Context.

Wealth Management
Problems you'll solve

Complex problem solving; Creative problem solving; Root cause analysis

What They're Looking For.

Must Have

2 or more years of customer support experience, 2 or more years of broker-dealer operations experience, Working knowledge of investing, Understanding of RIA activities, Proficiency with ticket management systems, Bachelor’s degree or equivalent professional experience

Nice to Have

FINRA series 7 and 63 license

What You'll Do.

Diagnose and resolve complex customer inquiries

Shepherd issues to resolution

Provide exceptional customer service

Drive long-term loyalty

Become an expert in Altruist’s product

Master end-to-end operational workflows

Develop deeper expertise

Serve as a go-to resource

Apply advanced product knowledge

Apply advanced process knowledge

Resolve complex advisor issues

Resolve nuanced advisor issues

Translate complex customer issues

Tag data and feedback

Inform product roadmap prioritization

Inform process improvement

Maintain response templates

Update internal documentation

Adhere to compliance guidelines

Adhere to regulatory guidelines

How You'll Work.

Team & Collaboration

Partnership with product; Partnership with engineering; Partnership with operations; Partnership with compliance; Internal partners

Communication Scope

Active listening; Interpersonal skills; Intentional dialogue; Sharing perspective

Full Job Description

About Altruist Altruist is transforming the multi-trillion dollar wealth management industry by building an AI platform for wealth professionals. We partner with financial advisors nationwide, empowering them to grow, optimize time and resources, and deliver superior outcomes for their clients. We're looking for exceptional talent to help us achieve our mission of making financial advice better, more affordable, and accessible to all. If you're passionate about challenging the status quo and want to do the most important work of your life, we'd love to meet you! But first, our values Kindness - Kindness doesn’t just equal niceness. We listen to understand. We embrace, and encourage healthy debate and diverse perspectives. We approach conflict openly, honestly, and respectfully. Brilliance - Humility is the skill we’re most proud of and possessing a growth mindset is always top of mind. We take ownership in everything we touch; regularly using our unique superpowers to reach a common goal as a team. We succeed and fail as one. Grit - When challenges arise, we stay laser focused on achieving our mission and finding a way forward, even when it’s hard. We are nimble and maintain a sense of urgency, swiftly adapting to change and overcoming obstacles. The opportunity This is not a traditional support role. Advisor Support Representatives at Altruist operate at the intersection of product, operations, and service, solving complex problems that directly impact advisors and their clients. The work requires a high degree of adaptability, curiosity, and resilience. Our advisors rely on us to navigate challenges that are often nuanced, unfamiliar, or time-sensitive, and that responsibility is not for everyone. We are looking for individuals who bring kindness and empathy to every interaction, intellectual rigor to problem-solving, and the grit to persist through ambiguity. There's a lot to learn in this role, and success requires comfort with complexity, change, and continuous

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