Advertisingopsspecialist

Join the Amazon IN Ads team as a key operational partner to the Sales team. You will deliver accurate, scalable reporting, dash-boarding, and automation solutions while providing day-to-day support — triaging requests, resolving issues with minimal back-and-forth, and responding to incidents within defined SLAs. The role demands a first time-right mindset: translating sales team needs into reliable data outputs, automated workflows, and stable operations with minimum iterations. Core skills include hands-on SQL querying, Excel VBA development, dash-boarding, and Salesforce operational reporting, with a sharp focus on eliminating manual toil, ensuring data accuracy at scale, and maintaining operational continuity. Key job responsibilities Day-to-Day Responsibilities Provide day-to-day operational support, triage incoming requests, and respond to incidents within defined SLAs. • Act as the first point of contact for data issues — ensuring timely resolution and stakeholder communication. • Maintain and track incident logs, escalate where needed, and drive follow-through to closure. • Monitor operational health of reports, dashboards, and automated workflows to proactively identify and resolve issues before they impact stakeholders. A day in the life • Automate repetitive workflows and reporting pipelines using Excel VBA macros, SQL stored procedures, and Salesforce Flows. • Troubleshoot production data/reporting/dashboard issues, perform root cause analysis, and implement sustainable fixes to reduce recurring incidents and SLA breaches. • Support operational processes including data uploads, bulk updates, and scheduled report distribution while monitoring system health. Process Improvement • Identify automation opportunities by analyzing existing manual workflows, recurring incidents, and SLA patterns to propose automated workflows. • Document all dashboards, reports, queries, macros, and workflows to ensure knowledge continuity and team scalability. About the team The