Jll

AdvertisingOperationsTeamLeader

Belen, Costa Rica FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Senior candidates.

The Brief

“Advertising Operations Team Leader at Jll. Skills: Advertising Operations, Google Tag Manager, Leadership, Cross-functional coordination, Vendor/stakeholder management. Own and manage the AdOps support queue (Workfront). Lead complex tracking implementations for multi-market campaign launches”

Industry & Context.

Problems you'll solve

Providing timely resolution for technical and administrative issues; Acting as the default resolver for high-risk issues; Solution-focused approach

What They're Looking For.

Must Have

8 + years of direct hands-on experience in advertising operations or digital marketing operations roles., Proven technical expertise with Google Tag Manager and implementing tracking pixels for major ad platforms (Google Ads, LinkedIn, Meta)., Demonstrated leadership capability, including mentoring team members, managing escalations, and owning stakeholder conversations with a solution-focused approach., Experience working across multiple regions, time zones, or markets, with the ability to manage conflicting priorities and enforce global standards., Strong organizational skills with exceptional attention to detail and a process-driven mindset., Excellent English written and verbal communication skills for providing clear guidance to diverse stakeholders and serving as an operational authority with external partners., Proficiency with project management tools (e. g. , Workfront) and advanced skills in Microsoft Excel for data analysis and reporting.

Nice to Have

Experience deploying and validating advanced tracking solutions such as Conversion API (CAPI) and Enhanced Conversions., Familiarity with financial reconciliation processes and enterprise financial systems for campaign expense management., Knowledge of vendor and agency onboarding protocols from a systems and process perspective., Background in quality assurance methodologies for campaign setup validation and tracking verification., Experience with SharePoint or similar platforms for documentation management and knowledge sharing., Understanding of global marketing compliance and data governance requirements in paid media.

What You'll Do.

Own and manage the AdOps support queue (Workfront)

Lead complex tracking implementations for multi-market campaign launches

Mentor and guide junior AdOps team members and regional colleagues

Manage escalation pathways

Execute financial administration tasks

Enforce global governance standards

Balance competing priorities across multiple regions and time zones

Identify workflow improvements

How You'll Work.

Team & Collaboration

Mentor and guide junior AdOps team members and regional colleagues; Manage escalation pathways; Coordinate with external agencies and vendors; Provide clear guidance to diverse stakeholders; Serve as an operational authority with external partners

Communication Scope

Excellent English written and verbal communication skills

Process & Methodology

Managing support requests, Balancing competing priorities, Clear SLAs and intake processes, Project management tools proficiency

Full Job Description

**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **About the Role** We are looking for a proactive and highly organized Advertising Operations Team Leader to join our team. This role is a cornerstone of our operational workflow, focusing on the precise execution of the technical and administrative tasks that underpin our global paid media campaigns. Reporting to the Global Advertising Operations Manager, this individual will be a key hands-on contributor responsible for managing support requests, implementing campaign tracking, and maintaining the data integrity of our advertising systems. This is an ideal position for a skilled advertising operations professional looking to make a tangible impact on a global scale. **What your day-to-day will look like:** * **Own and manage the AdOps support queue** (Workfront), serving as the first point of contact for marketer requests and providing timely resolution for technical and administrative issues. * **Lead complex tracking implementations** for multi-market campaign launches, including pixels, floodlight tags, CAPI, and Enhanced Conversions using Google Tag Manager. * **Mentor and guide junior AdOps team members** and regional colleagues, providing technical support and operational best practices. * **Manage escalation pathways** , acting as the default resolver for high-risk issues before they reach the Manager level. * **Execute financial administration tasks** , including PO requisitions, monthly reconciliati

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