Amazon
E-Commerce
AdvertiserSupportAssociate-JP
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Advertiser Support Associate - JP at Amazon. Skills: Advertiser support, Campaign management, Policy compliance. Empower self-service Advertisers. Provide timely and accurate assistance”
What You'll Achieve.
Meet KPIs; Ensure advertiser satisfaction; Contribute to positive work environment
Industry & Context.
Problem-solving; Analytical skills; Logical aptitude
Work flexible schedule/shift/work area, Work weekends, nights, and/or holidays, Home work area free from background noise, Connect to internet, Access to mobile phone
What They're Looking For.
Must Have
6+ months customer service experience, 6+ months process improvements experience, English, Japanese and Chinese (Mandarin), Bachelor Degree, 1-2 years live medium experience, An exceptional eye for detail, Analytical and problem-solving aptitude, Confidence in number-based reports analysis, MS Office (esp. Excel) experience, Quick Learner, Global perspective, Proven ability to work productively independently, Prioritization and time management skills, High degree of flexibility, Adheres to provided schedule, Stable internet connection (500 MBPS+)
Nice to Have
Speak, write, and read Japanese fluently, Experience with analytical skills, Experience with attention to detail, Experience with effective communication abilities, Experience in technical support, 1-2 years experience in Digital Marketing/Advertising Sales, Passion for online advertising, Track record of delivering outstanding results, Excellent data management skill, Proven ability to manage multiple competing priorities
What You'll Do.
Empower self-service Advertisers
Provide timely and accurate assistance
Review advertising content
Evaluate advertising content
Provide feedback on rejected Ads
Maintain professional interactions
Maintain positive interactions
Manage difficult issues
Demonstrate time-management
Utilize departmental resources
Utilize departmental tools
Utilize departmental procedures
Report operational challenges
Escalate issues to appropriate contacts
Stay current with platform policies
Stay current with industry trends
Stay current with regulatory requirements
Collaborate with cross-functional teams
Improve ad review processes
Improve ad review policies
Meet productivity metrics
Meet precision metrics
Meet operational metrics
Identify trends in policy violations
Report trends in policy violations
Identify emerging issues
Report emerging issues
Aid teammates with difficult contacts
Provide proactive recommendations
Improve advertiser business
Improve advertiser goals
Provide data-driven solutions
Craft strategic recommendations
Balance customer satisfaction
Balance platform integrity
Ensure thorough problem-solving
Navigate legal requirements
Turn challenges into growth opportunities
Drive customer obsession
How You'll Work.
Team & Collaboration
Cross-functional teams; Teammates
Communication Scope
Written communication; Verbal communication; Interpersonal skills; Probing questions
Full Job Description
The Advertiser Support Operations team is seeking a detail-oriented Advertising Support Associate to join our team. In this role, you'll act as the primary interface between Amazon and our Advertisers, providing exceptional support and timely solutions. You'll provide prompt and accurate support on Advertiser contacts (Phone/Chat/Email) and resolve queries related to campaign setup, creative moderation, performance, delivery, reporting or any general questions related to their campaign or account. The ideal candidate is analytical, committed to meeting KPIs, and able to contribute to a positive team environment while ensuring advertiser satisfaction. Key job responsibilities Key job responsibilities 1. Empowers self-service Advertisers with timely and accurate assistance across chat, email, and phone channels. 2. Reviews and evaluates advertising content (text, image, video) to comply with Amazon ad policy guidelines. 3. Support Advertisers by providing feedback on rejected Ads based on policies/guidelines on Ads contents which might include negative, political, sexual images, text/product description, audio and videos . 4. Uses strong interpersonal skills to maintain professional, positive interactions with Advertisers, effectively managing difficult issues. 5. Demonstrates excellent time-management and judgment while utilizing departmental resources, tools, and procedures. 6. Proactively reports operational challenges and escalates issues to appropriate contacts. 7. Stays current with platform policies, industry trends, and regulatory requirements. 8. Collaborates with cross-functional teams to improve ad review processes and policies. 9. Consistently meets productivity, precision, and other operational metrics. 10. Identifies and reports trends in policy violations or emerging issues. 11. Contributes to a positive work environment, aiding teammates with difficult contacts as needed. 12. Be part of a high-impact, strategically important team and your work will dir
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