Amazon Servicos de Varejo do Brasil Ltda.
Customer Service, customer service
AdvancedTechnician
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Advanced Technician at Amazon Servicos de Varejo do Brasil Ltda.. Skills: Problem-solving, Customer focus, Communication skills. Provide contact support. Manage queues”
Industry & Context.
Problem-solving ability; Creative approach; Analytical approach; Technical support; Research solutions; Issue analysis; Decision-making skills; Troubleshooting
Schedule flexibility, Availability for weekends, Availability for holidays, Availability for special events, Rotating shifts, Work overtime
What They're Looking For.
Must Have
6+ months as an Advanced Technician, Excellent written and verbal communication skills in Portuguese, Schedule flexibility, Advanced English proficiency, Positive performance metrics, Internet navigation and troubleshooting skills, Proficiency in Microsoft Outlook and MS Office applications
Nice to Have
Experience with Microsoft Outlook and MS Office applications
What You'll Do.
Provide contact support
Handle technically complex contacts
Handle undocumented contacts
Support associates with exceptions
Support associates with escalations
Identify contact drivers
Identify recurring issues
Conduct contact analysis
Provide front-line customer service
Assist customers requesting supervisor
How You'll Work.
Team & Collaboration
Bridging operations and escalation teams; Work as part of a team
Communication Scope
Written communication; Verbal communication; Documentation skills; Comprehension skills; Writing skills
Full Job Description
Amazon Brazil is seeking D2AS BR associates who are ready to take the next step in their career development — with the opportunity to join the Advanced Technician team for VCS Brazil! The Advanced Technician (AT) role elevates performance across four key dimensions: (1) seasoned problem-solving ability, (2) exceptional soft skills, (3) strong critical thinking, and (4) deep knowledge of and experience with Amazon devices and digital products. Advanced Technicians are driven to resolve customers' technical issues across any channel and are confident handling undocumented, technically complex cases. They are also passionate about empowering Customer Service associates to strengthen their troubleshooting skills and manage contact escalations effectively. If you enjoy solving problems, embrace new technologies, want to help elevate associates' technical capabilities, and can do all of this with a consistently friendly and professional approach — this role is for you. Required Knowledge & Skills Technical Proficiency • Demonstrated experience with a wide range of Amazon devices and digital services • In-depth knowledge of Wi-Fi technologies (devices, connectivity, and types) • Working knowledge of all major mobile and desktop operating systems (Mac / iOS / Windows) • Ability to translate complex technical information into clear, accessible language that ensures effective troubleshooting • Familiarity with Microsoft Windows, Microsoft Outlook, and Internet Explorer Customer Focus • Excellent customer service skills • Ability to empathize with and prioritize customer needs • Strong interpersonal skills • Conflict resolution and negotiation capabilities • Ability to identify customer needs and deliver appropriate solutions • Schedule flexibility, including availability for weekends, holidays, special events, and rotating shifts • Ability to work overtime as required by business needs Problem-Solving Ability • Creative and analytical approach to problem-solving, with a passi
Applying for this Advanced Technician role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Amazon Servicos de Varejo do Brasil Ltda.?
Real rants from real employees. Read before you apply.