Polymarket
prediction market platform
AdvancedSupportSpecialist
Neural analysis suggests this role is
optimal for Mid candidates.
“Advanced Support Specialist at Polymarket. Skills: customer success, account management, CX program management, DeFi, Intercom. Build and own a new customer experience program. Own relationships with our advanced users”
What You'll Achieve.
Track and report on program health metrics: CSAT, resolution time, escalations, and agent productivity
Industry & Context.
Resolve issues for users; Fix processes that caused issues; Handle and resolve disputes around market resolution, order execution, and platform mechanics
Available to respond to escalations within 30 minutes, including nights and weekends — this is a 24/7 market
What They're Looking For.
Must Have
3–5 years in high-touch customer success, account management, or CX program management, Solid understanding of DeFi — AMMs, DEXs, wallets, on-chain mechanics — and how the regulated US platform differs, Exceptional written communication: firm, empathetic, rules-grounded, and concise under pressure, Hands-on Intercom experience: segment configuration, routing rules, SLA management, Available to respond to escalations within 30 minutes, including nights and weekends — this is a 24/7 market
Nice to Have
Familiarity with on-chain analytics tools and wallet-level troubleshooting, Experience with regulated exchanges or financial services platforms
What You'll Do.
Build and own a new customer experience program
Own relationships with our advanced users
Run the support platform
Serve as the connective tissue between users and internal teams
Resolve issues for users
Fix processes that caused issues
Own a portfolio of advanced users with proactive
relationship-first support on a structured cadence
Handle and resolve disputes around market resolution
and platform mechanics
Design and operate the tiered support program: routing logic
and Intercom configuration
Author and maintain internal playbooks for communication standards
Track and report on program health metrics: CSAT
and agent productivity
Act as the primary feedback loop between users and product
How You'll Work.
Team & Collaboration
Serve as the connective tissue between users and internal teams; Act as the primary feedback loop between users and product, engineering, and leadership teams
Communication Scope
Exceptional written communication: firm, empathetic, rules-grounded, and concise under pressure
Process & Methodology
CX program management
Full Job Description
ABOUT POLYMARKET Polymarket is the world's largest prediction market platform. We enable individuals to express views on real-world events by trading on outcomes across politics, economics, sports, culture, and current affairs. Built as a peer-to-peer marketplace with no centralized "house," Polymarket aggregates diverse opinions into transparent, market-based probabilities that reflect collective expectations about the future. We're growing fast — both in terms of volume ($21B traded in 2025) and adoption as an alternative news source. Our ambition is to become a ubiquitous beacon of truth in global media and we need your help adding fuel to the fire. ABOUT THE ROLE Polymarket is looking for an Advanced Support Specialist to build and own a new customer experience program. This is a foundational individual contributor role with direct access to senior leadership and real latitude to shape strategy and execution. You'll own relationships with our advanced users, run the support platform, and serve as the connective tissue between users and internal teams. When something goes wrong for a user, you're the one who resolves it — or fixes the process that missed it. WHAT YOU'LL DO - Own a portfolio of advanced users with proactive, relationship-first support on a structured cadence - Handle and resolve disputes around market resolution, order execution, and platform mechanics — always grounded in the rulebook - Design and operate the tiered support program: routing logic, SLA frameworks, escalation protocols, and Intercom configuration - Author and maintain internal playbooks for communication standards, escalation pathways, and dispute response - Track and report on program health metrics: CSAT, resolution time, escalations, and agent productivity - Act as the primary feedback loop between users and product, engineering, and leadership teams WHAT WE'RE LOOKING FOR - 3–5 years in high-touch customer success, account management, or CX program management - Solid understand
Applying for this Advanced Support Specialist role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about Polymarket?
Real rants from real employees. Read before you apply.