AdvancedServicesSeniorProgramManager

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As an Advanced Services Senior Program Manager, you will be the operational heartbeat of the Customer Experience organization, transforming high-level strategy into tangible culture, community, and alignment. You will serve as a high-impact change agent, bridging the gap between CX leadership, frontline teams, and broader GTM functions to embed continuous improvement into our global operations. By architecting premier internal forums and synthesizing field feedback into clear strategic initiatives, you will directly influence how our worldwide team collaborates to deliver excellence. WHAT YOU'LL DO Orchestrate Global CX Engagement: Lead the end-to-end strategy, content, and execution for marquee organizational programs—including All Hands, leadership forums, and recognition initiatives—ensuring total alignment with enterprise business priorities. Operationalize Voice of the Field Insights: Synthesize complex feedback from CSAT and NPS programs into clear, actionable data trends, driving cross-functional accountability and tracking corrective actions to optimize the frontline experience. Drive Strategic Change Communications: Author and manage high-impact internal communication streams, translating complex corporate updates into transparent, motivating narratives that align global teams around shared goals. Scale the CX Knowledge Ecosystem: Project-manage critical operational efficiency workflows and spearhead the continuous modernization of the CX HUB, establishing it as the definitive, friction-free digital source of truth for global teams. WHAT YOU BRING Experience: 10+ yea