Polymarket
Engineering
AdvancedCustomerProductEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Advanced Customer Product Engineer at Polymarket. Skills: Customer Success, Product Engineering, Client Support. Manage client relationships. Onboard clients”
What You'll Achieve.
Ensure clients get value; Resolve problems before escalation; Shape future product builds; Improve support 1%
Industry & Context.
Debugging
What They're Looking For.
Must Have
1+ years developer experience, 1+ years customer engineering experience, 1+ years technical support experience, Proficiency in Python, Proficiency in TypeScript, Proficiency in JavaScript, Proficiency in SQL, Comfortable debugging API requests, Comfortable debugging dev environments
Nice to Have
Worked with sophisticated traders, Worked with institutional clients, Worked with high-stakes power users, Domain context in prediction markets, Domain context in sportsbooks, Domain context in derivatives, Domain context in equities, Market microstructure background, Active trading experience, Previous founder experience
What You'll Do.
Manage client relationships
Ensure client retention
Resolve client problems
Shape product decisions
Pull data from platform
Write SQL against warehouse
Read relevant code paths
Ship fixes for clients
Improve support organization
Translate client pain
Track adoption signals
Act as voice of client
Build trust with technical teams
Build trust with business leaders
Turn support into growth
Ensure magical experience
How You'll Work.
Team & Collaboration
Work across product; Work across engineering; Work across sales; Work across support; Work across compliance; Work with technical teams; Work with business leaders
Communication Scope
Written communication; Verbal communication
Full Job Description
ABOUT POLYMARKET Polymarket is the world's largest prediction market platform. We enable individuals to express views on real-world events by trading on outcomes across politics, economics, sports, culture, and current affairs. Built as a peer-to-peer marketplace with no centralized "house," Polymarket aggregates diverse opinions into transparent, market-based probabilities that reflect collective expectations about the future. We're growing fast — both in terms of volume ($21B traded in 2025) and adoption as an alternative news source. Our ambition is to become a ubiquitous beacon of truth in global media and we need your help adding fuel to the fire. ABOUT THE ROLE Polymarket is building out our Engineering team to deliver white-glove support to our most active users. This role is for someone with a technical background who wants to work across multiple sides of the business — Product, Engineering, Sales, Support, and Compliance — with the main focus on delivering results for clients. The majority of your time will be spent understanding client needs, providing solutions, and shaping feedback into product decisions. You will act as a mini-founder within a mini-startup within Polymarket. WHAT YOU'LL DO The Advanced Customer Product Engineer will work closely with Polymarket's partners to ensure they get the most value from the platform. You'll manage the relationship from onboarding through long-term retention, resolve problems before they escalate, and use that first-hand knowledge to shape what we build next. - Own a named portfolio of clients — manage the relationship from onboarding through ongoing success - Vibe code every day — pull data from the platform, write SQL against our warehouse, read the relevant code paths, ship fixes when they unblock a client, and make sure our support organization gets 1% better every single day - Translate real client pain into product insight — surface product gaps, track adoption signals, and influence the roadmap through bot
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