Commbank
Financial Services
AdvancedAnalyticsManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Advanced Analytics Manager at Commbank. Skills: Advanced analytics, Predictive modeling, Data analysis, Stakeholder management. Use advanced analytics. Understand customer engagement”
What You'll Achieve.
Support continuous improvement of customer journeys; Support channel performance; Support lender engagement; Support digital-to-human handoffs; Support product experiences; Support commercial outcomes; Understand what drives better customer and commercial outcomes; Improve how customers connect with us
Industry & Context.
Turn customer insight into strategic impact; Identify friction points, drop-offs and opportunities; Frame business problems; Shape analytical solutions; Insight-led mindset; Combine quantitative data, qualitative inputs and business context
What They're Looking For.
Must Have
Advanced SQL capability, Analytical programming languages such as Python or R, Proficiency with visualisation or analytics platforms such as Power BI, Tableau, SAS or similar, Experience building, validating or maintaining predictive models
Nice to Have
Degree in Actuarial Studies, Statistics, Mathematics, Economics, Engineering, Computer Science, Data Science, Science or a related field
What You'll Do.
Use advanced analytics
Understand customer engagement
Identify friction points
Build predictive models
Translate data outputs
Design test-and-learn activity
Champion analytical best practice
Apply machine learning techniques
Automate analytical processes
How You'll Work.
Team & Collaboration
Partner with product, digital, channel, operations, risk and frontline teams; Work alongside talented product, digital, channel, risk and frontline teams
Communication Scope
Translate complex data and modelling outputs into clear, actionable recommendations for senior stakeholders and non-technical audiences; Storytelling
Process & Methodology
Lead complex analytical work
Full Job Description
* **Join one of Australia’s leading home buying experiences teams** * **Turn customer insight into strategic impact** * **Lead analytics that influence real decisions** **See Yourself in the Team** At CommBank, we’re helping Australians take one of life’s biggest financial steps: finding, buying and managing a home. Our Home Buying business within Retail Banking Services are focused on delivering the easiest, fastest and most trusted home buying experience in Australia, while supporting strong, responsible risk outcomes. We work across the full home ownership journey, from the first moment a customer explores their options, through to applying, settling, managing and repaying their loan. Our cross-functional crews bring together product, digital, channel, operations, risk and analytics expertise to create experiences that are simple, seamless and increasingly digital-first. This role sits in Home Buying’s Channel Engagement & Specialty Products Crew. The crew are leaders in delivering outstanding customer experiences for individuals embarking on their first or next, journey to find a home. They focus on making it easier for customers to connect with CommBank, whether they’re applying online, speaking with a lender, or moving between digital and human support. **Your Impact & Contribution** As an Advanced Analytics Manager in Channel Engagement & Specialty Products, you will utilise advanced analytical insights to support the continuous improvement of customer journeys, channel performance, lender engagement, digital-to-human handoffs, product experiences and commercial outcomes. In this role, you may expect to: * Use advanced analytics to understand how customers engage with CommBank across digital, lender-assisted and hybrid home buying journeys. * Identify friction points, drop-offs and opportunities to improve customer experience, channel performance and business outcomes. * Build, validate and maintain predictive models such as propensity, conversion, segmentati
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