AdvanceServicesEngineer-MistOnboarding

Advance Services Engineer - Mist Onboarding This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office. **Who We Are:** Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. **Job Description:** **What you 'll need to do:** Ÿ Assist the customer with any issues or questions relevant to device onboarding to the Mist cloud. Ÿ Review and evaluate network cutover plans and provide remote assistance to the customer during the maintenance window. Ÿ Maintains the list of issues and solutions provided to the customers and sends a summary at the end of every engagement. Ÿ Assist the customer in making use of the Mist dashboard and premium analytics to proactively monitor their network. Ÿ Build and communicate the best practices as and when required. Ÿ Coordinate with cross-functional technology technical team to resolve any pending issue. Ÿ Look for opportunities for improvement in the products, documentation quality, and need for automation. Present these findings in appropriate forums. Ÿ Work in a 24x7 support environment including Weekends/Holidays as per the Business requirement. **What you need to bring:** Ÿ Excellent verbal and written communication, presentation, and customer handling skills. Ÿ Analytical skills to understand and correlate the network alerts, events or issues. Ÿ Good understand