Hewlett Packard Enterprise
networking
AdvanceServicesEngineerMistOnboarding
“Advance Services Engineer - Mist Onboarding at Hewlett Packard Enterprise. Skills: Mist cloud, network infrastructure, customer support. Assist customer with onboarding issues. Review network cutover plans”
Industry & Context.
Analytical skills; correlate network alerts; troubleshoot problems
Work in a 24x7 support environment, including Weekends/Holidays
What They're Looking For.
Must Have
5+ years of relevant work experience, Engineering Graduates
Nice to Have
Juniper product certifications (JNCIS/JNCIP/JNCIE) or industry equivalent, Certification in wireless, cloud domain
What You'll Do.
Assist customer with onboarding issues
Review network cutover plans
Provide remote assistance
Maintain list of issues
Assist customer with Mist dashboard
Build and communicate best practices
Coordinate with cross-functional team
Resolve pending issues
Look for improvement opportunities
Present findings in forums
Work in 24x7 support environment
How You'll Work.
Team & Collaboration
Coordinate with cross-functional technology technical team
Communication Scope
Excellent verbal and written communication; presentation skills; customer handling skills
Applying for this Advance Services Engineer - Mist Onboarding role?
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