Relativity
Legal Tech
AdoptionServicesLead-FOIA
Neural analysis suggests this role is
optimal for Lead candidates.
“Adoption Services Lead - FOIA at Relativity. Skills: FOIA, Legal Data Intelligence, AI. Own end-to-end execution of adoption. Guide customers in adopting workflows”
What You'll Achieve.
Measurable adoption; Business outcomes; Unlock greater value; Driving efficiency; Driving insight; Driving defensibility; Stronger customer outcomes
Industry & Context.
Navigate ambiguity; Identify pain points; Shape unclear problems
U. S. citizen, Public Trust clearance, 25-50% travel
What They're Looking For.
Must Have
5+ years FOIA experience, Ability to maintain Public Trust Clearance, Expertise in FOIA software solution, Deep understanding of FOIA statutes, Hands-on experience with FedRAMP environments, Experience with CJIS compliance, Experience with IL4/IL5 security levels, Experience with cloud-based SaaS architecture, Understand handling large document sets, Comfort with practical application of AI tools, Written and communication skills, Consultative skills, Collaborative mindset, Excellent organizational skills, Excellent time-management skills, Experience with at least one federal agency, Experience with multiple federal agencies
Nice to Have
Experience with AI/ML solutions, Relativity Certified Administrator
What You'll Do.
Own end-to-end execution of adoption
Guide customers in adopting workflows
Facilitate cross-product discussions
Lead complex engagements
Use AI-assisted tools
Model critical thinking
Partner with cross-functional teams
Surface adoption barriers
Identify recurring challenges
Identify product gaps
Identify emerging needs
Solution improved adoption strategies
Solution scalable enablement
Represent Adoption Services externally
Provide insights across organization
Mentor Adoption Services Specialists
Contribute to team's product depth
Drive partner enablement
Drive service provider enablement
Provide onsite consultations
How You'll Work.
Team & Collaboration
Cross-functional teams; Customer executives; Customer service managers; Technical account managers; Adoption Services team; Cross-functional partners
Communication Scope
Written communication; Verbal communication; Explain technical concepts; Thought leadership
Process & Methodology
Time-management
Full Job Description
__**Posting Type**__ Remote/Hybrid __**Job Overview**__ At Relativity, we believe the future of Legal Data Intelligence is powered by learning, amplified by AI, and driven by our customers’ success. Our platform isn’t just software, it’s an intelligent ecosystem that transforms how organizations uncover insights, make decisions, and scale impact. As part of our Adoption Services team, you’ll play a key role in helping customers harness the full potential of Relativity through dynamic, data-driven experiences that are scalable, measurable, and built for the future. As an Adoption Services Lead, you are a senior practitioner and trusted advisor at the center of this transformation. You own strategic customer relationships, serve as a subject-matter authority on Relativity's AI-powered capabilities, and shape how the team scales adoption across our most strategic accounts. This role is primarily dedicated to our FOIA product, leading comprehensive live matter support with public sector customer teams responding to potentially massive records requests, sensitive to regulatory deadlines and customer budget constraints. You will be a key contributor, partnering directly with customer executives, customer service managers, technical account managers, to translate complex adoption challenges into durable, AI-enabled outcomes. You will act as a SME for FOIA, educating and training the broader Adoption Services team. This role is perfect for someone well-versed in all phases of FOIA response, seeking to lead customer engagements and internal collaboration aiming for measurable impact, energized by innovation, and excited to help define how AI is reshaping the legal landscape. Due to specific customer contract requirements, this position requires that the successful candidate be a U.S. citizen. As a condition of your role supporting the RelativityOne Government product, you are required to obtain a Public Trust clearance. The process for obtaining the Public Trust clearance wi
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