Relativity
Legal Data Intelligence
AdoptionServicesLead
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optimal for Lead candidates.
“Adoption Services Lead at Relativity. Skills: Customer Success, Legal Data Intelligence, eDiscovery, AI. Own end-to-end adoption. Serve as subject-matter authority”
What You'll Achieve.
Measurable adoption; Business outcomes
Industry & Context.
Translate complex adoption challenges
Travel up to 25-30%
What They're Looking For.
Must Have
6+ years customer-facing experience, Deep expertise SaaS/cloud platforms, Operate in ambiguity, Consultative skills, Written and verbal communication skills, Organizational and time-management skills
Nice to Have
Experience with Relativity’s aiR suite, Active Relativity Certified Administrator (RCA) certification, Hands-on AI tools experience, AI/ML solutions for Legal Data Intelligence experience, Mentoring or coaching experience
What You'll Do.
Own end-to-end adoption
Serve as subject-matter authority
Lead complex engagements
Shape team-wide adoption strategies
Represent Adoption Services externally
Drive partner enablement
Surface adoption barriers
Use AI-assisted tools hands-on
Mentor Adoption Services Specialists
Contribute to team's product depth
How You'll Work.
Team & Collaboration
Customer executives; CSMs; TAMs; Product; Partnerships; Adoption Services team; Cross-functional partners; Product and Engineering teams
Communication Scope
Executive-level strategy; Detailed practitioner-level discussions; Thought leadership
Full Job Description
__**Posting Type**__ Remote/Hybrid __**Job Overview**__ At Relativity, we believe the future of Legal Data Intelligence is powered by learning, amplified by AI, and driven by our customers' success. Our platform isn't just software, it's an intelligent ecosystem that transforms how organizations uncover insights, make decisions, and scale impact. As part of our Adoption Services team, you'll play a key role in helping customers harness the full potential of Relativity through dynamic, data-driven experiences that are scalable, measurable, and built for the future. As an Adoption Services Lead, you are a senior practitioner and trusted advisor at the center of this transformation. You own strategic customer relationships, serve as a subject-matter authority on Relativity's AI-powered capabilities, and shape how the team scales adoption across our most strategic accounts. You partner directly with customer executives, CSMs, TAMs, Product, and Partnerships to translate complex adoption challenges into durable, AI-enabled outcomes, and you act as a force multiplier for the broader Adoption Services team. This role is ideal for someone who thrives in ambiguity, brings deep eDiscovery and Legal Data Intelligence expertise, and is energized by defining how modern legal teams put AI to work in real-world legal workflows. __**Job Description and Requirements**__ * Own end-to-end execution of adoption for a portfolio of strategic and priority accounts, with accountability for measurable adoption and business outcomes * Serve as the team's subject-matter authority in a defined domain (e.g., aiR for Review, aiR for Case Strategy, aiR for Privilege, Data Breach Response), setting the bar for how Relativity's AI-powered capabilities are applied in customer workflows * Lead complex, multi-stakeholder engagements at our largest law firm, corporate, public sector, and service provider customers, navigating ambiguity, competing priorities, and customer-specific dynamics * Shape team-
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