Salesforce
AI CRM
AdoptionProductManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Adoption Product Manager at Salesforce. Skills: Product Management, Adoption Strategy, Stakeholder Management. Support development of multi-release roadmap for product adoption. Define per-release strategies for product adoption”
What You'll Achieve.
Drive adoption of Agentforce Field Service and Operations platform; Ensure customers see value from products; Achieve successful adoption; Drive faster growth; Lower attrition
Industry & Context.
Solve adoption challenges
What They're Looking For.
Must Have
Skilled communicator, Experienced in presenting to and collaborating with a broad range of senior and executive stakeholders, Outspoken and passionate, Hands-on to configure new Salesforce features each release, Recent experience configuring Salesforce/Commerce Cloud (or similar) for real-world implementations, demos, or proof of concepts, Understand Product Management, Understand the product development lifecycle, Experience bringing new innovations to the market, Passionate about ensuring customers see value from our products, Recognize the importance of rapid and successful adoption as a driver of faster growth and lower attrition for our cloud-based products
Nice to Have
10+ years experience influencing and advising senior leaders and decision makers as a consultant, Solution Engineer, Success Manager, or similar roles, 5+ years of Salesforce (or similar) implementation consulting, or equivalent experience, 5+ years experience in outbound/inbound product management or sales engineering delivering SaaS/cloud solutions, Exemplary verbal and written communication skills, Developing polished presentations for use at the executive level, Ability to work with a degree of ambiguity and flexibility to re-frame and solve adoption challenges, BS or MS in Engineering, Computer Science, or related disciplines or equivalent experience in technical leadership roles, MBA is a plus
What You'll Do.
Support development of multi-release roadmap for product adoption
Define per-release strategies for product adoption
Instrument product to measure adoption
Set targets to define success
Incorporate new features into Trial Orgs
Incorporate new features into Sales Demo Orgs
Improve ease of implementation
Accelerate efforts of ecosystem partners
How You'll Work.
Team & Collaboration
Collaborate with product leaders; Meet with customer-facing teams; Meet with partner-facing teams; Interact with customers; Interact with partners; Work with fellow adoption leads
Communication Scope
Skilled communicator; Presenting to senior stakeholders; Collaborating with senior stakeholders; Presenting to executive stakeholders; Collaborating with executive stakeholders; Exemplary verbal communication; Exemplary written communication; Developing polished presentations
Full Job Description
_To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts._ Job Category Product Job Details ****About Salesforce**** Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Salesforce is building deep vertical CRM products - disrupting each industry one by one. And just as we invest in building great products, we also invest in ensuring these products are easy to adopt. This role is in the Product organization, focused on driving adoption of our Agentforce Field Service and Operations platform. As part of the Product Management team for Field Service, you will support the development of a multi-release roadmap for successful adoption of this product, including per-release strategies on: * How we instrument the product to measure adoption, and the targets we set to define success * How we incorporate new features into Trial Orgs and Sales Demo Orgs to showcase our latest capabilities * How we improve ease of implementation through targeted investments in documentation, enablement, and automated setup * How we can accelerate the efforts of our ecosystem of implementation partners, sales engineers, support agents, and other customer-facing teams to make it easier to help customers get the most value from their Industries product Although this is an individual contributor role, you will need to bring a “Chief Adoption Officer” mindset
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