Evernorth
AdoptionIssueAdvisorBusinessAnalytics
“Adoption Issue Advisor - Business Analytics at Evernorth. Skills: Issue resolution, Business analytics, Stakeholder alignment. Lead end-to-end lifecycle of adoption issues. Analyze root causes”
What You'll Achieve.
Accelerate progress toward business outcomes; Improve long-term results
Industry & Context.
Issue resolution; Root cause analysis; Problem solving
What They're Looking For.
Must Have
High School Diploma or G. E. D., 8+ years experience using data and insights, 7+ years experience improving business processes, analytical, critical thinking, and issue-resolution skills, Excellent verbal, written, and presentation skills, organizational skills, Proficiency in Microsoft Office
Nice to Have
Bachelor’s degree or equivalent experience, Knowledge of Medicare or Commercial network, Experience working in CPF or HCPM systems
What You'll Do.
Lead end-to-end lifecycle of adoption issues
Analyze business impact
Drive alignment across teams
Accelerate enhancements
Accelerate decision-making
Build reporting tools
Translate findings into actionable insights
Communicate recommendations to leaders
Identify systemic breakdowns
Identify improvement opportunities
How You'll Work.
Team & Collaboration
Cross-functional stakeholders; Technology teams; Program teams; Operations teams; Adoption teams
Communication Scope
Verbal communication; Written communication; Presentation skills; Storytelling; Clear communication
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