Evernorth
AdoptionIssueAdvisor-BusinessAnalytics
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Adoption Issue Advisor - Business Analytics at Evernorth. Skills: Issue resolution, Business analytics, Stakeholder alignment. Lead end-to-end lifecycle of adoption issues. Analyze root causes”
What You'll Achieve.
Accelerate progress toward business outcomes; Improve organizational outcomes; Improve long-term results
Industry & Context.
Issue resolution; Root cause analysis; Prioritization
What They're Looking For.
Must Have
High School Diploma or G. E. D., 8+ years using data to solve business problems, 7+ years improving business processes, analytical, critical thinking, and issue-resolution skills, assess root causes and prioritize effectively, Excellent verbal, written, and presentation skills, influence stakeholders through clear storytelling, organizational skills, manage multiple priorities, Proficiency in Microsoft Office
Nice to Have
Bachelor’s degree or equivalent experience, Knowledge of Medicare or Commercial network, Experience working in CPF or HCPM systems
What You'll Do.
Lead end-to-end lifecycle of adoption issues
Analyze business impact
Drive alignment across teams
Accelerate enhancements
Accelerate timely decision-making
Build reporting tools
Provide clear visibility into issue status
Provide clear visibility into risks
Provide clear visibility into resolution progress
Translate findings into actionable insights
Communicate recommendations to leaders
Communicate recommendations to partners
Identify systemic breakdowns
Identify improvement opportunities
Support continuous learning
Improve long-term results
How You'll Work.
Team & Collaboration
Cross-functional stakeholders; Technology teams; Program teams; Operations teams; Adoption teams
Communication Scope
Presentation skills; Storytelling; Clear communication
Full Job Description
_**Candidates who reside within 50 miles of the following locations may be asked to work in person: Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, and Scottsdale, AZ.**_ The Adoption Issue Advisor plays a critical role in advancing transformation by identifying, prioritizing, and resolving barriers that affect adoption across people, process, and technology. This strategic individual contributor partners across teams to bring visibility to issues, align stakeholders around the highest-value solutions, and accelerate progress toward business outcomes. This is an exciting opportunity for someone who thrives on connecting insights to action and helping organizations move forward with clarity and speed. **Responsibilities** In this role, you will help shape adoption success by driving issue resolution, influencing priorities, and creating transparency across complex initiatives: * Lead the end-to-end lifecycle of adoption issues, from intake and triage through resolution, in partnership with cross-functional stakeholders. * Analyze root causes, business impact, and trends to prioritize the issues that most affect transformation outcomes and operational performance. * Drive alignment across technology, program, operations, and adoption teams to accelerate fixes, enhancements, and timely decision-making. * Build dashboards, scorecards, and other reporting tools that provide clear visibility into issue status, risks, and resolution progress. * Translate findings into actionable insights and communicate recommendations to leaders and partners in a clear, compelling way. * Identify systemic breakdowns and improvement opportunities that strengthen adoption, support continuous learning, and improve long-term results. **Required Qualifications** * High School Diploma or G.E.D. * 8+ years of experience using data and insights to solve business problems and improve organizational outcomes. * 7+ years of experience improving business processes, leading cross-functional
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