Rbc
Administrator,Entitlements
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“Administrator, Entitlements at Rbc. Skills: Process management, Cross-functional coordination, Vendor/stakeholder management. Supervise direct line manager in ensuring daily deliverables. Process, validate, and authorize corporate/income events”
What You'll Achieve.
Enhance scalability of global operations; Improve service quality; Implement/leverage standard processes globally; Maximise efficiencies across times zones; Support 24/5 operational capability; Reduce cost; Increase quality service; Ensure accuracy
Industry & Context.
Flexibility to work various shifts of home location, 3pm to 12am / 4pm-1am working hours
What They're Looking For.
Must Have
Experience in a Global custody or related financial institution, In depth knowledge and experience (at least 1+ years), Good written and verbal communication skills, Ability to use initiative, Excellent attention to detail, Good interpersonal skills and networking abilities with sub-custodians and internal departments, Ability to work as part of a team or alone to achieve collective goals, Good organisation skills and ability to prioritise workloads to meet tight deadlines, Able to work under pressure, Demonstrated supervisory ability
Nice to Have
Knowledgeable in Corporate Actions and Income, Adaptability, Teamwork and collaboration, Attention to detail, Initiative, Investment Operations Certificate (IOC) qualifications
What You'll Do.
Supervise direct line manager in ensuring daily deliverables
and authorize corporate/income events
Adhere to SLA and operational procedures
Escalate operational issues
Process receipt of entitlements
Adhere to team's control functions
Review/investigate and resolution of reconciliation items
Answer queries within agreed service standards
Review procedures and processing for improvements
Provide coaching and support on operational activities
Maintain high level of Quality
Ensure awareness of Client Service Level Standards
Awareness on PPL process
Support identification of new technology
Establish working relationships
Maintain satisfactory Audit/Regulatory/Risk ratings
Provide feedback on agent network and vendor performance
Assist with work load allocation
How You'll Work.
Team & Collaboration
Respond to client queries and emails; Develop and maintain good working relationships; Provide assistance to other teams; Engaged in cross-training for flexibility; Provide back-up relief for staff; Assist in training of staff; Build a cohesive team spirit
Communication Scope
Good written and verbal communication skills
Full Job Description
**_Job Description_** **What is the opportunity?** RBC Investor Services Malaysia is a processing centre of operational excellence supporting 10 countries across three geographic time zones. RBC IS Malaysia employs a Global Operating Model to maximise efficiencies across times zones and supports a 24/5 operational capability. The objectives for Malaysia are to enhance the scalability of our global operations, improve service quality via our ‘centres of excellence’ and to implement/leverage standard processes globally. As an Administrator, Entitlements you are responsible for day to day supervision of accurate and timely processing, reconciliations, reporting and query resolution within required timeframes across all prescribed services to RBC IS clients. Working Hours – 3pm to 12am / 4pm-1am **What will you do?** **Primary Responsibilities** * Provides day-to-day supervision to direct line manager in ensuring daily deliverables are successfully completed; including any ad-hoc responsibilities assigned * Ensure that all allocated corporate/income events and instructions are processed, validated, and authorized within the required timeframes i.e. key dates and stages * highly in adherence to SLA and operational procedures without exception; and deviations are reported to Supervisor/Manager immediately * Ensure prompt escalation of operational issues that may cause financial or reputational issues to RBC or its clients to Supervisor/Manager of the team/department * Process receipt of entitlements within agreed service standards * Full adherence to the team’s control functions, including operations/events and End of the Day checklists * Closely review/investigate and resolution of outstanding reconciliation items * Ensure that queries raised/assigned to individuals are answered within agreed service standards * Review procedures and processing on a regular basis with advice to Supervisor for process improvements (time saving/cost effectiveness) * Provide coaching and su
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