Amazon Dev Center India
Administrative Support, Human Resources, amazonian experience and tech
Administrator,BXT,Benefits,ServiceExcellence
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Administrator, BXT, Benefits, Service Excellence at Amazon Dev Center India. Skills: Benefits operations, Case management, Process improvement. Provide case management support. Own escalation management”
What You'll Achieve.
Ensure regulatory compliance; Protect organization from risk; Manage cases within SLA; Handle escalations with urgency; Reduce repeat volume; Lower operational cost; Free team capacity; Enable proactive issue elimination; Scale operations without headcount; Ensure data accuracy; Ensure sustained compliance
Industry & Context.
Troubleshooting; Root cause analysis
What They're Looking For.
Must Have
6+ months human resources experience, 6+ months customer service experience, 6+ months Microsoft Office experience, Experience in confidential environments
Nice to Have
1+ years human resources experience, 1+ years customer service experience, 1+ years Microsoft Office experience
What You'll Do.
Provide case management support
Own escalation management
Drive timely resolution
Execute vendor reporting
Execute payroll reporting
Manage adjudication processes
Perform manual enrollment
Perform manual withdrawal
Lead process improvement initiatives
Execute control points
Own statutory enrollment
Track enrollment completion rates
Drive zero-defect execution
Manage benefits cases
Drive permanent fixes
Maintain root cause log
Surface systemic patterns
Drive process improvements
Ensure sustained compliance
Coordinate with vendors
How You'll Work.
Team & Collaboration
Coordinate with vendors; Collaborate with BXT; Collaborate with PS; Collaborate with MHLS; Collaborate with payroll teams
Communication Scope
Written communication; Verbal communication
Full Job Description
Be part of Amazon's HR team and help shape the benefits experience for every Amazonian. We are looking for an Administrator BXT, Benefits Service Excellence to own end-to-end process management and drive operational excellence across benefits operations. In this role, you will manage cases and escalations, coordinate with vendors, execute payroll reporting, and lead process improvement initiatives — all while ensuring compliance and timely delivery against SLAs. You'll dive deep into systemic issues, identify root causes, and implement solutions that enhance efficiency and outcomes for the team. Position Responsibilities Case & Escalation Management • Provide case management support for items raised by HRA II • Own escalation management and drive timely resolution within SLA Process Management • Execute vendor and payroll reporting (medium complexity) • Manage adjudication processes (medium to high complexity) • Perform manual enrollment and withdrawal processes (medium complexity) Troubleshooting & Problem Solving • Dive deep into unexpected issues to identify root causes • Surface and communicate issues related to benefits and vendor support • Process Improvement & Compliance Lead process improvement initiatives to enhance efficiency • Perform audits and execute control points (medium complexity) What We're Looking For • Strong problem-solving skills with the ability to dive deep and troubleshoot effectively • Proven experience in case management and escalation handling • Continuous improvement mindset with a proactive approach to identifying and resolving issues • Excellent attention to detail and ability to manage multiple priorities • Strong written and verbal communication skills Key job responsibilities Key Job Responsibilities — L3, Administrator BXT, Benefits Service Excellence Statutory Enrollment & Compliance • Own end-to-end statutory enrollment of new hires to ensure regulatory compliance — any delay or miss creates legal and financial risk for the busi
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