Administrator

Job Description: **Admin****istrator Bupa, St Albans, Hertfordshire (AL1 2PS) Permanent,** **£29,300 Full Time (40 Hours) Mon-Friday (occasional Saturday, optional) ** **We make health happen:** This is an exciting opportunity for a highly motivated individual to work onsite for one of Bupa’s prestigious clients. You will be responsible for ensuring a range of Bupa Clinics UK services are delivered efficiently and in accordance with policy and procedure, all whilst providing an outstanding experience for our customers. You will contribute as a support network in providing outstanding customer service to our customers every time they touch base with us. **How you’ll help us make health happen:** · Welcome each patient as they enter the Bupa Centre. Respond to all patients requests professionally and in a personable, accurate and timely manner · Handle all patient interactions with the highest level of hospitality and professionalism, resolve patient complaints; assist patient in all inquiries in connection with clinic services and hours of operations · Maintains data protection by following Bupa protocols · Scheduling patient appointments · Handle multi-phone line system, professionally answering calls, scheduling appointments, responding to email, and ensuring great communication with patients and staff. · Ensure working & customer areas are always safe · Financial administrative duties · Accurate records maintained **What you’ll bring:** · Proven experience delivering exceptional, client focused customer service in person such as in retail, hospitality or in a similar role · Brilliant interpersonal and communication skills, able to quickly build rapport and put people at ease · Great time management and flexibility, you’ll need to switch tasks and support where needed throughout your shift · Excellent attention to detail, you’ll need to have solid computing skills and an understanding of the various Microsoft office packages · Previous administration experience is