Administrator

Job Description: **Administrator** **Worcester Clinic – WR1 1JT** **Permanent** **£26,800 dependant on experience + excellent benefits ** **Full Time – 40 hours** **Shift patterns: 08:00 – 16:30 (Mon – Fri)** **Onsite** **We make health happen.** Working in our support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day. **Role Overview** To ensure all reception and administrative activities in the Bupa centre are carried out efficiently and effectively. To contribute as a support network in providing outstanding customer service to our customers (adults and children) every time they touch base with us. As a Bupa Clinics Administrator and Receptionist, you'll play a vital role in ensuring smooth operations within the clinic. As well as the background administrative tasks you will meet and greet our customers, making them feel at ease and comfortable. You will thrive on delivering exceptional customer service, even under challenging circumstances. **You’ll help us make health happen by:** Greeting and welcoming customers in addition to supporting the customer journey throughout the centre right through to a thorough checkout. • Answering, screening and forwarding incoming customer queries via phone calls and proactively, managing local mailbox and emails. • Proactive in maintaining a well presented reception and waiting areas. • Ensuring customer reports are dispatched from centres within the desired time frame. This includes effective management of abnormal results. • Ensure all customers have the correct paperwork to support their visit – appointment packs (where applicable), clinical file preparation and consent forms • Effective results management (including receiving, scanning, and uploading) and follow-up of suppliers to ensure turnaround within the agreed