Amazon Development Centre (India) Private Limited
Human Resources, global corporate
Administrator,Appeals
“Administrator, Appeals at Amazon Development Centre (India) Private Limited. Take ownership of employee contacts. Resolve employee contacts with problem solving”
Industry & Context.
Problem solving; Critical thinking
What They're Looking For.
Must Have
Bachelor's degree or equivalent, Speak, write, and read fluently in English, 2+ years of work in customer service/contact center industry, 1+ years of contact center experience, 1+ years of Microsoft Office products and applications experience, Work a flexible schedule including weekends, nights
Nice to Have
Experience handling confidential information, Experience in a fast paced, dynamic organization, Relevant work experience in administration, customer service/ call center or HR environment, Good interpersonal, communication, time management, and problem-solving skills
What You'll Do.
Take ownership of employee contacts
Resolve employee contacts with problem solving
Resolve employee contacts with customer obsession
Receive and resolve inquiries via phone
Receive and resolve inquiries via chats
Receive and resolve inquiries via tickets
Receive and resolve inquiries via emails
Resolve inquiries by referring to documentation
Escalate inquiries when documentation cannot resolve
Build customer trust through empathetic conversations
Build customer trust through personalized conversations
Assess and adjust resolution plan to needs
Respond to employee impacting issues
Ensure right communication occurs
Ensure right documentation occurs
Use high judgement to balance process adherence
Use high judgement to balance employee needs
Analyze and decide on resolution for requests
Consult with partner teams on process changes
Collaborate with partner teams on process changes
Resolve cross-functional issues
How You'll Work.
Team & Collaboration
Collaborate with partner teams
Applying for this Administrator, Appeals role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Amazon Development Centre (India) Private Limited?
Real rants from real employees. Read before you apply.