AdministrativeSupportProfessional

We are seeking a highly professional **Administrative Support Professional** to join our team. The ideal candidate will be articulate, highly skilled, motivated, and a positive individual that enjoys multi-tasking and handling several projects at once. The **Administrative Support Professional** will assist with providing switchboard coverage, and general office support to our Enrollment team coupled with making decisions based on customer, employee, and company best interests. **Your Impact:** * Provide general office support, including reception/front desk coverage, copying, imaging, faxing, filing, and contact management. * Answer and direct incoming calls to Customer Service Representatives. Greet and assist guests entering the office. * Make appropriate decisions regarding how to redirect and respond to customers on hold, in high volume inbound call situations. * Assist with account implementation, including account set-up and file preparation. * Prepare solicitation and conversion mailings, including customization of letter templates, and coordination with clients to obtain lists, approvals, and final materials. * Provide ongoing support and research for escalated customer service issues. Prepare, analyze and distribute reports. Update and maintain client files. * Support client marketing activities, including file clean-up, solicitation processing and DNS file creation and up-loads. * Provide general meeting preparation and support. Communicate effectively via phone and e-mail with internal and external clients. **Successful Candidates Will Have:** * High school diploma or general education degree (GED) required, or two to three years related experience and/or training, or equivalent combination of education and experience. * Ability to read and comprehend instructions, routine correspondence, and memos. Ability to write routine reports and correspondence. * Ability to effectively present information in one-on-one and small group situations to customers, clie